About this position
GNADENHUTTEN – LENDING SPECIALIST
Duties & Responsibilities:
- Employee will be required to work from the Gnadenhutten Branch during bank hours
- Works until 8 pm on Mondays and/or Thursdays, plus covers for Indirect Specialist on PTO
- Requires an NMLS registration
- Originates, processes and underwrites consumer non-real estate loans
- Originates HELOC loan applications and gathers appropriate documentation
- Receives consumer loan requests from indirect dealers
- Originates direct consumer loan requests
- Required visits to local businesses to generate loan volume weekly
- Answers questions and collects documentation from commercial customers
- Refers commercial business to the commercial lenders
- Works well with the business development banker and goes on calls
- Reviews request files for all necessary forms and information according to the regulations
- Communicates with dealers to resolve any consumer application problems.
- Communicates with legal counsel when handling trouble loans
- Collects delinquent loans
- Gathers information needed for the loan transaction, including payoffs, insurance, titles etc.
- Provides loan data entry into the lending software and assembles documentation when necessary.
- Ensures loan files contain documents with proper signatures, dates and other relevant data.
- Assembles and verifies the accuracy of loan documentation prior to submitting loan package to loan clerk
- Takes walk-ins for customers with loan requests
- Works with loan support staff to complete loan documentation timely.
- Uses office computers for data input for ordering credit reports, pulling files, NADA, photocopying, faxing/scanning documents and organizing and maintaining supplies.
- Answers telephone
- Cross markets companion products for consumer loan products and services as appropriate.
- Prepares denials
- Other duties as assigned
Characteristics & Requirements:
- Must by 18 years old
- Good understanding of Bank’s products and services
- Good computer skills
- Strong attention to detail
- Excellent customer service and communication skills
- Prompt, organized and efficient
- Works well under stress
- Ability to effectively work with colleagues on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently with established timeframes
- Ability to work beyond normal business hours