About this position
We are seeking a friendly, professional, and service-oriented Guest Service Agent to be the welcoming face of our resort. In this role, you will be responsible for creating a positive first and last impression for our guests by delivering exceptional customer service throughout their stay. From check-in to check-out, you’ll ensure guest needs are met with accuracy, care, and professionalism.
Key Responsibilities
- Follow daily AM or PM front desk checklists and operational procedures
- Greet guests warmly and respond to all questions, requests, and concerns in a professional and respectful manner
- Register guests by confirming room preferences, assigning rooms, collecting required information and signatures, and issuing room keys according to resort standards
- Accurately complete check-in and check-out procedures, including proper posting codes and transactions
- Handle cash and credit transactions following established procedures
- Review the resort layout with guests and provide clear directions to guest rooms, indoor waterpark, and other resort amenities
- Communicate and deliver guest messages, mail, packages, and other items in a timely manner
- Maintain and update the front desk information binder, including resort services, hours of operation, entertainment, and local attractions
- Update guest folios and reservations accurately within the Property Management System (PMS)
- Make resort reservations following established reservation procedures
- Maintain a thorough understanding of Lost & Found and Guest Safety Deposit Box procedures
- Communicate effectively with housekeeping and other departments to ensure a seamless guest experience
- Perform additional duties as assigned by Guest Services leadership
Qualifications
- Excellent customer service and communication skills
- Basic computer proficiency
- Strong telephone etiquette with the ability to build rapport and project a friendly, professional tone
- Ability to lead by example and maintain a positive attitude
- High School Diploma or equivalent experience
Physical Requirements
- Ability to lift up to 10 lbs. frequently
- Ability to sit and/or stand for extended periods of time
Why Join Our Guest Services Team?
- Be part of a guest-focused team that creates memorable resort experiences
- Work in a fast-paced, engaging environment
- Gain valuable hospitality and customer service experience
- Opportunities to grow and develop within the Guest Services department
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