Client Relations Specialist

Job Title: Client Relations Specialist

Department: Admin

Reports to: Operations Manager

POSITION SUMMARY: 

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a non-exempt employee.

TRAVEL REQUIREMENTS: Up to 5%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES: Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.

• Visitor Management: Greet and welcome guests upon arrival, direct them to the appropriate office, department, or team member, and help maintain a professional and welcoming environment for all visitors.
• Communication Hub: Answer, screen, and route incoming phone calls using a multi-line phone system. Manage the general office email inbox, respond to inquiries as appropriate, and maintain phone logs to ensure timely return calls and accurate message delivery.
• Administrative Support: Perform clerical duties such as filing, scanning, photocopying, and data entry. Provide administrative support to the General Manager, Operations Manager, and the Sales, Service, and Parts Departments.
• Calendar and Scheduling Support: Assist with scheduling meetings, setting up conference rooms, and coordinating branch events, lunches, customer meetings, and corporate meetings.
• Mail and Logistics: Receive, sort, and distribute daily mail and deliveries.
• Facilities and Office Support: Monitor and restock office supplies and help maintain the reception area in a clean and professional manner.
• Bookkeeping Support: Perform light bookkeeping and financial recordkeeping tasks, including work in FileBound.
• Additional Duties: Perform other related administrative duties as assigned.

EXPERIENCE/COMPETENCIES/PROFICIENCIES: Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

• High school diploma, GED, and/or trade school completion in an appropriate field required.
• Proficiency in using office equipment and software necessary to fulfill the responsibilities of the position.
• Strong working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using multi-line VoIP phone systems preferred.
• Exceptional verbal and written communication skills, with the ability to interact professionally with a diverse range of clients, vendors, and team members.
• Ability to remain calm, organized, and resourceful in a fast-paced, high-volume environment.
• Previous experience as a receptionist or in a customer service role preferred, ideally within the automotive or industrial equipment industry.
• Bilingual proficiency in English and Spanish preferred.

PHYSICAL DEMANDS: Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, employee is regularly required to talk or hear. 
• Ability to sit or stand for extended periods.
• The position requires the ability to occasionally lift up to 40 pounds. 
• Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.