Bilingual Patient Service Representative

Bilingual Patient Service Representative at Anderson Valley Health Center, Boonville, CA

JOIN THE ANDERSON VALLEY HEALTH CENTER FAMILY! www.avhc.org

Anderson Valley Health Center (AVHC) is currently seeking a Front Desk Patient Services Representative to assist residents of Anderson Valley, including a large migrant and seasonal farm-working population. We are a Federally Qualified Health Center (FQHC) offering Primary, Behavioral and Dental care, as well as an onsite pharmacy dispensary. AVHC is a single-site FQHC located in downtown Boonville, CA. As the sole provider in our town, we offer “one-stop-shopping services for residents of Anderson Valley. This position is a full-time, employed position (5 8-hour days a week). Competitive salary and outstanding benefits available. Bi-lingual in Spanish and English required.

Hiring for two positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phones at the front desk, make appointments, confirm appointments, take messages for providers or nurses and direct calls to appropriate clinic or community resource.
• Assist patients by providing forms necessary to collect data for registering into and maintaining the practice management system.
• Assist front desk staff with schedule patient follow up visits as patients check out.
• Assist patients needing access to care by referring patients to other resources within the Clinic and community when appropriate.
• Assist with the collection of encounter forms and any payments due from patients after their visit.
• Ensure appropriate scheduling according to allowances of insurance types.
• Professionally represent AVHC through positive, courteous and professional patient contact.
• Adhere to the strict HIPAA law regarding health information protection.
• Maintain integrity of patient data, by verifying and correcting information within patient management system.
• Ensures customer satisfaction by analyzing complaints and/or suggestions and providing appropriate responses.
• Demonstrate competent ability to utilize software, websites, phone system and other office equipment.
• Additional duties as assigned.

QUALIFICATIONS:

• Two or more years’ experience in a related field, preferably in a dental or medical reception office.
• Ability to multi-task, organize and prioritize daily work.
• Proficient use of software, websites, phone system and other office equipment.
• Proficient data entry and keyboarding skills.
• Work under pressure with competing priorities.
  

EDUCATION REQUIREMENT:

• High School diploma or general education degree (GED).
  

LANGUAGE:

• Ability to read, write and comprehend English. Spanish fluency required.
  

PHYSICAL REQUIREMENTS:

• Work is sedentary in nature. Prolonged sitting, talking, and listening on the telephone, writing, reading, and communicating one-on-one, typing, viewing video display terminal: 70% of time sitting, 20% of time walking, and 10% of time standing.
• Must be able to lift up-to 40 pounds and push up to 60 pounds (on wheels).
• You must be able to hear staff on the phone and those who are served in-person and speak clearly to communicate information to clients and staff.
• Must have vision that it is adequate to read memos, registration forms and other clinic documents. Work includes periods of time viewing the computer display monitor.
• Must have high manual dexterity. Frequent repetitive hand and wrist motions. Work includes periods of time operating the computer keyboard.
• Must be able to reach above the shoulder level to work, must be able to bend, walk, squat, sit for periods of up to 2 hours at a time, stand, stoop, crouch, reach, kneel, twist/turn, grasp and feel.
  

Job Type: Full-time Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 403 (b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8-hour shift

Work Location: In person