Service Center Tech II

Service Center Technician II 

Position Summary:

We are currently heading up the recruitment for a high-priority proposal to support the Bureau of Indian Affairs (BIA). We are looking for Service Center Tech II to provide remote support in Albuquerque, NM. Please note: This opportunity is contingent upon contract award.

Education:  High School Diploma or GED 

Experience Required:  A minimum of two years computer support experience required.   Technician is familiar with standalone and network computers and associated peripheral devices.   

Specialized Experience:  One (1) year experience in computer system/network support; six (6) months of specialized experience related to Hardware PC Technician 

Duties: The Service Center Technician II handles Tier 2 IT technical support requests for a broad internal user base. The Service Center Technician II shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician II shall be the primary agent for the accountability of the customer's vast IT hardware resources. The Service Center Technician II shall provide reports for technical support activity, property accountability, and event schedules. The Service Center Technician II shall maintain meeting, training, and conference room schedules while coordinating technical support for each room.