Alumnae Engagement Specialist

MEMBER EXPERIENCE DEPARTMENT

Title: Alumnae Engagement Specialist

Supervisor: Director of Member Experience

Status: Full-time Exempt

Location: Remote or Memphis, TN (Candidates in proximity to the headquarters location are required to work onsite, 4 days a week).

Position Summary

The Alumnae Engagement Specialist provides operational and administrative support for alumnae and volunteer engagement initiatives across Kappa Delta. This role executes day-to-day processes related to alumnae chapters, volunteer pipeline management, data administration, event logistics, and member communications. The Specialist ensures seamless tactical execution of programs, accurate data management, and responsive, on-brand member service. The position is a full-time staff position based at headquarters in Memphis, TN; remote employment will be considered for candidates outside of the Memphis metropolitan area. The Member Experience Specialist reports to the Director of Member Experience.

Why this Role Matters/What You’ll Influence

The Alumnae Engagement Specialist supports the systems and relationships that sustain lifelong engagement in Kappa Delta. Through accurate data management, responsive member service, and strong operational execution, this role helps ensure alumnae, volunteers, and Alumnae Chapters have the tools and support they need to thrive.

By strengthening the volunteer pipeline, supporting chapter operations, and contributing to national programs and events, this position directly impacts member satisfaction, organizational efficiency, and the overall alumnae experience helping Kappa Delta remain connected, organized, and member-focused at every stage of sisterhood.

Essential Functions

Volunteer Pipeline (30%)

• Support the functions of the Volunteer Recruitment Committee including creating and maintaining forms, distributing and collecting member data, documenting volunteer statuses, automated communications, and other associated processes. 
• Maintain and update local and national volunteer data in Salesforce.
• Distribute appointment documents and materials to the National Leadership Team.
• Build and distribute reports in Salesforce
• Manage and provide user support for Kappa Delta’s travel booking platform, Perk, including on- and off-boarding staff and national volunteers. 
• Maintain and update the National Volunteer Travel & Expense Policy as necessary. 
• Maintain and publish National Volunteer directories and the Division Chart.
• Apply a digital mindset when solving problems and creating efficiencies

Alumnae Chapters (AC) (20%)

• Act as the first point of contact for ACs at headquarters, via email, phone, and virtual meetings, ensuring all communication is clear, professional, and aligned with brand standards.
• Execute day-to-day operational support for ACs under direction from the National Vice President-Alumnae and Member Experience Manager. 
• Track, report, and send recognition of payment/completion for AC Service Fees and AC reports.
• Analyze data from ACs to facilitate the AC awards process for each national convention and communicate the impact of engagement activities. 
• Update AC training materials and facilitate training for AC officers on sorority policies, leadership structures, programming, budgeting, and general operations.
• Provide ACs with resources to promote current Kappa Delta initiatives within the chapter, their local community, and how to be featured in national publications and communications. 
• Assist with the development of content for AC email newsletters.
• Manage Billhighway services and Member Portal functions for ACs and serve as point of contact for AC officers.
• Execute Billhighway onboarding and training for ACs and A-NLT, including resource development, milestone check-ins, and ongoing support
• Partner with A-NLT to support new and reorganizing chapters by creating andmaintainingonboardingmaterials,distributingalumnaedata,creatinginterest surveys, and other processes as needed. 

Alumnae Experience (25%)

• Act as the first point of contact for alumnae at headquarters, via email, phone, and virtual meetings, ensuring all communication is clear, professional, and aligned with brand standards.
• Responsible for maintaining and updating alumnae and AC information in Salesforce. 
• Document, report, and recognize the receipt of alumnae dues.
• Facilitate the documentation and approval process for alumnae reinstatements, resignations, and initiations. 
• Document, report, and recognize alumnae life events, including deceased notices and development of the In Memorialists for the Angelos and convention. 
• Execute processes related to member data requests
• Manage the process for Member Portal support cases from alumnae members. 
• Support execution of the recruitment recommendation form process.
• Manage and execute the alumnae Milestone Program, including ordering supplies, processing orders, communicating with alumnae, maintaining data accuracy, and optimizing program workflows in collaboration with the Communication team. 

Alumnae-National Leadership Team Support (10%)

• Provide operational support to the NVP-Alumnae and Member Experience Manager for A-NLT training materials, reporting, and logistics
• Responsible for the planning and on-site execution of logistics for A-NLT training events.
• Create, update and track submission of A-NLT reports.
• Provide A-NLT with data and tools, such as alumnae contact information and survey platforms, to accomplish their goals.
• Ensure all communications to A-NLT are clear, professional and aligned with brand standards.

Events (10%)

• Participate in the planning and execution of alumnae programming at National Convention, including alumnae delegate registration, awards processes, recognition ceremonies, and event support.
• Participate in the building, data collection, and on-site execution of the registration platform for events including but not limited to Convention.
• Monitor registration data accuracy and follow up with attendees to ensure complete and correct information.
• Provide ongoing support to event registrants, troubleshooting issues and answering questions throughout the registration process
• Facilitate the process for annual and biennial alumnae and Alumnae Chapter reports and awards in conjunction with A-NLT
• Provide on-site staff support for alumnae and volunteer programming at Convention and other national events as assigned

Executive & Committee Support (10%)

• Create and manage event agendas and document storage for in-person governance committee and national council meetings. 
• Create and send instructions to national volunteers regarding in-person events related to travel, expenses, lodging, meals, and other logistics. 
• Support the Director of Member Experience with other logistical tasks and on-site event management needed for governance committee and national council meetings. 

Performance Expectations & Leveling Alignment

This role is aligned to Specialist–level expectations, including:

• Working under general guidance while building foundational functional expertise and organizational knowledge
• Supporting projects and key deliverables to ensure timely and accurate completion
• Serving as liaison with chapters, members, or vendors as directed
• Identifying potential issues and appropriately escalates risks or questions
• Emphasis on learning, skill development, and increasing independent contribution
• Typically requires 0–2 years of relevant experience (generally 0–3 years or equivalent transferable skills)

Requirements

• Bachelor's degree preferred or equivalent combination of education and experience
• 2-3 years of work experience in nonprofit, customer service, association management, operations, or related work
• Experience with data management and CRM systems, preferably Salesforce
• Strong organizational skills with exceptional attention to detail
• Excellent written and oral communication skills while keeping the brand voice consistent
• Strong customer service orientation with ability to build positive relationships with members and volunteers
• Proficiency with Microsoft 365 products, Adobe Acrobat, and ability to learn new software tools quickly
• Working knowledge of social media platforms and their utilities
• Ability to manage multiple priorities, take initiative, and meet deadlines
• Ability to work independently while also collaborating effectively with team members
• Ability to thrive in a fast-paced environment
• Ability to travel occasionally
• Prior experience working or volunteering for a fraternal organization is a plus
• Membership in Kappa Delta Sorority is a plus

Physical and Environmental Requirements

• Must be able to operate a computer and navigate applications with a smart phone, computer, and or tablet.
• Position may require prolonged periods of sitting.
• Some travel may be required.
• Must be able to use hand and arms for repetitive movement such as movement of wrists, hands, and fingers while typing.
• Must be able to converse with colleagues via phone and computer programs.
• If working remotely must have quiet full-time office space and sufficient internet connection.