About this position
patients.
Knowledge, Skills, and Abilities:
Solid understanding of healthcare procedures and practices.
Intermediate proficiency with Microsoft Office applications.
Familiarity with Athena or similar electronic health record (EHR) systems is a plus.
Strong phone and verbal communication skills, with active listening abilities.
Exceptional customer service skills, with a focus on adapting to different personality types and needs.
Demonstrated patience and empathy in handling patient interactions.
Ability to thrive in a fast-paced environment.
Proficient computer literacy, including the ability to navigate multiple systems.
Excellent multitasking abilities, capable of managing a variety of priorities simultaneously.
Qualifications:
High School Diploma or equivalent.
Medical Assistant certificate preferred.
3+ years of customer service experience, preferably in a call center environment.
1+ years of Medical Assistant experience (recent graduates will be considered).
Candidates seeking an externship for a Medical Assistant or in the medical field may be considered.
Bilingual in English and Spanish preferred.
Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description
is not an employment agreement or contract. Management has the exclusive right to alter this job description
at any time without notice.
Knowledge, Skills, and Abilities:
Solid understanding of healthcare procedures and practices.
Intermediate proficiency with Microsoft Office applications.
Familiarity with Athena or similar electronic health record (EHR) systems is a plus.
Strong phone and verbal communication skills, with active listening abilities.
Exceptional customer service skills, with a focus on adapting to different personality types and needs.
Demonstrated patience and empathy in handling patient interactions.
Ability to thrive in a fast-paced environment.
Proficient computer literacy, including the ability to navigate multiple systems.
Excellent multitasking abilities, capable of managing a variety of priorities simultaneously.
Qualifications:
High School Diploma or equivalent.
Medical Assistant certificate preferred.
3+ years of customer service experience, preferably in a call center environment.
1+ years of Medical Assistant experience (recent graduates will be considered).
Candidates seeking an externship for a Medical Assistant or in the medical field may be considered.
Bilingual in English and Spanish preferred.
Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description
is not an employment agreement or contract. Management has the exclusive right to alter this job description
at any time without notice.