Treatment Plan Coordinator

About My Ellicott City Dentist

My Ellicott City Dentist is part of a growing, multi-location dental organization committed to clinical excellence, operational discipline, and an elevated patient experience.

Our culture is rooted in our core values — Commitment, Compassion, and Connection.
These are not words on a wall. They guide how we lead, how we serve patients, and how we work as a team.

We are seeking a strong, systems-driven Treatment Plan Coordinator who understands that case acceptance is the bridge between diagnosis and healthier lives.

Position Overview

The Treatment Plan Coordinator plays a pivotal role in practice success. You will be responsible for presenting treatment plans with clarity and confidence, verifying insurance benefits, coordinating financial arrangements, and ensuring patients move forward with care.

This position requires both heart and structure — the ability to connect with patients while maintaining accountability to performance metrics.

How You Will Live Our Core Values

Commitment

• Take ownership of treatment presentation and follow-up systems
• Ensure accurate insurance verification and pre-authorizations
• Maintain organized documentation in Denticon
• Track pending treatment and drive case acceptance

Compassion

• Communicate treatment recommendations clearly and empathetically
• Help patients understand their benefits and financial options
• Provide reassurance while maintaining professional clarity

Connection

• Collaborate seamlessly with doctors, hygienists, and front office team
• Build trust with patients through confident and transparent communication
• Contribute to a positive, team-first culture

Key Responsibilities

• Present treatment plans confidently and accurately
• Verify PPO and Medicaid insurance eligibility and breakdowns
• Submit and track pre-authorizations
• Review financial arrangements and third-party financing options
• Collect payments and deposits per office policy
• Coordinate scheduling to support provider productivity
• Follow up consistently on unscheduled treatment
• Maintain clean, accurate patient accounts

Qualifications

• Minimum 2 years of dental front office or treatment coordinating experience
• Strong knowledge of PPO insurance and breakdowns
• Experience with Medicaid preferred
• Understanding of dental terminology and sequencing
• Comfortable discussing finances and handling objections
• Highly organized and detail-oriented
• Experience with Denticon preferred

Compensation & Benefits

• Competitive hourly compensation (based on experience)
• Performance-based bonus opportunities
• Health benefits
• Paid time off
• Ongoing professional development
• Clear leadership and structured systems

Who Thrives Here

Someone who understands that systems drive growth.
Someone who communicates with both confidence and care.
Someone who believes that accountability and compassion can — and should — coexist.

If you are ready to step into a structured, growth-focused environment where your performance directly impacts patient health and practice success, we encourage you to apply.

Join My Ellicott City Dentist and help us deliver a lifetime of smiles — through Commitment, Compassion, and Connection.