Enrollment and Insurance Coordinator

The Enrollment and Insurance Coordinator is a self-motivated, energetic, and reliable individual who will handle multiple projects at once, has the initiative to handle routine responsibilities, and works as a member of the back-office team. 

Primary Responsibilities:

· Answering phone calls, creating appointments, directing the calls as required and handling all queries

· Supporting and maintaining the EMR filing system for all patient documents and reports submitted

· Collaborates with CareLink stakeholders to establish schedules and plans that allocate available resources to best serve client or customer needs.

· Answering emails and other electronic messages as required

· Assist with processing patient billing

· Perform file system and database management

· Handle faxes and mail

· Prepare reports, invoices and memos

· Helps patients by providing information, services, and assistance.

· Maintains medical supplies inventory and performs preventive maintenance to keep medical equipment operating.

· Verifies patient information by interviewing patients, recording medical history, and confirming purpose of visit.

· Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.

· Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.

· Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.

· Supports and assists Providers by preparing equipment, traveling, and assisting in patient care as needed 

· Updates job knowledge by participating in educational opportunities and reading professional publications.

· Serves and protects the practice by adhering to professional standards, facility policies and procedures; and federal, state, and local requirements.

· Enhances practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

· Performs other related duties, as required.

Required Skills/Abilities:

· Excellent communication and interpersonal skills.

· Excellent organizational skills and attention to detail.

· Thorough understanding of medical insurance.

· Strong analytical and problem-solving skills.

· Extremely proficient with technology, seen as expert and ability to train others 

· HIPAA rules and regulations pertaining to patient confidentiality and dissemination of information will be followed.

Qualifications – Required

· 1+ year of professional experience in a medical office

· Experience with EMR (electronic medical records), medical terminology, and coding is preferred

· Certified Clinical Medical Assistant (CCMA), CNA, or Dental Assistant preferred