Service Admin

Service Admin — Michigan, ND

Leading Edge Equipment is hiring a detail-oriented, customer-focused Service Writer to join our team at our Michigan, North Dakota location. In this role, you’ll be the key connection between customers, technicians, and the service manager—keeping schedules on track, work orders accurate, and customers informed.

Reports to: Service Manager

What you’ll do

• Open, update, and manage work orders from start to finish—through completion, invoicing, and close-out
• Communicate with customers on service needs, timing, approvals, and next steps (phone, text/email as applicable)
• Build and present repair estimates/quotes and obtain approvals as needed
• Enter technician notes, labor time, and parts on work orders; review for accuracy and route for approval before finalizing
• Support technicians by helping ensure needed parts are available and following up on shortages/expedites
• Coordinate equipment logistics, including pick-up/drop-off and transportation between customer sites and the dealership
• Maintain service records and customer/equipment profiles (hours, equipment details, and service history)
• Help maintain service resources (manuals, bulletins, files) and assist with specialty tool tracking
• Support time posting review and basic time reporting accuracy
• Help track shop supplies/accessories and prepare replacement orders as needed
• Maintain a safe, orderly, customer-ready service counter and work area
• Other duties as assigned

What success looks like

• Work orders are accurate, complete, and moving—no surprises at invoicing
• Customers feel informed and taken care of (clear updates and follow-through)
• Technicians stay productive because jobs, parts, and approvals are lined up
• The service department stays organized, efficient, and customer-ready

What we’re looking for

Required

• Strong customer service and communication skills (in-person, phone, written)
• High attention to detail and comfort working in a fast-paced environment
• Ability to prioritize and manage multiple work orders and customer needs at once
• Basic computer skills and willingness to learn dealership/service software

Preferred (nice to have)

• Experience as a Service Writer/Service Advisor or in a service department (automotive, diesel, ag, or heavy equipment)
• Familiarity with parts/service workflows, estimating, invoicing, and time posting
• Experience coordinating transportation/logistics for equipment

Physical & work environment

• Shop and service-counter environment typical of an equipment dealership
• Standing/walking at the service counter and working around shop activity
• Occasional assistance coordinating loading/unloading and equipment movement (as needed)

Benefits & perks

• Great company culture with team meals, monthly lunches, and annual celebrations
• Affordable single or family health insurance plans with employer contribution
• Health savings account with $1,750 annual employer contribution
• Dental and vision insurance, 100% paid by employer
• Life insurance, short-term disability, and long-term disability, 100% paid by employer
• Employee Assistance Program (EAP), 100% paid by employer
• Earn up to $900 per year through optional Wellness Program
• Additional optional benefits including hospital indemnity, accident plan, and critical illness
• Retirement plan: 401(k) with employer contributions (no employee match required)
• Incentive and bonus program
• Time off: paid holidays and annual leave
• Employee referral program and years-of-service recognition
• Structured career development and opportunities for advancement

Leading Edge Equipment is committed to creating a diverse and inclusive workplace. We prohibit discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic, as outlined by federal, state, or local laws.