Job Description: Logistics Manager

Organization: Alabama Goodwill Industries
 Department:  Operations
 Reports To: Director of Aftermarkets & ADCs
 FLSA Status: Exempt
 Location: South Region - Birmingham, Alabama

Mission Contribution:

The Logistics Manager advances Alabama Goodwill Industries’ mission by maximizing the value and efficiency of donated goods through downstream sales channels and donation site operations. This role drives aftermarket sales and salvage performance, ensures operational excellence, and supports AGI’s commitment to sustainability, workforce development, and community impact.

Position Summary:

The Logistics Manager provides on-site leadership for Alabama Goodwill Industries’ warehouse/ aftermarket and donation center network in a designated region, including salvage, recycling, bulk sales, and transportation logistics. This role oversees the flow of goods from donation to resale and/or salvage, ensuring profitability, compliance, and mission alignment across multiple locations. The manager leads teams to optimize performance, develop leadership talent, and uphold exceptional donor and customer experiences. This role ensures safe, compliant, and cost-effective logistics operations while supporting Goodwill’s mission of providing job training and employment opportunities.

Essential Duties and Responsibilities:

General Management and Oversight

• Maximize value and minimize waste by driving efficient processing and aftermarket sales of unsold goods.
• Manage daily logistics operations including receiving, warehousing, transportation, and distribution of donated goods.
• Develop and implement logistics strategies to improve efficiency, reduce costs, and enhance workplace safety.
• Ensure compliance with OSHA regulations, fire codes, DOT requirements, and internal safety policies.
• Partner with Retail Operations to optimize product allocation and inventory distribution.
• Develop and manage operating budgets for outlets, salvage, transportation, and distribution operations.
   • Forecast volume, revenue, labor, and transportation needs based on donation trends.
   • Identify cost-reduction opportunities without compromising safety or mission.

Outlet Accountability

• Assumes full accountability for P&L and revenue produced through the Outlet, including sales per pound, labor efficiency and margin.
• Establish and enforce cleanliness, safety and organizational standards specific to OSHA regulations.

Salvage Accountability

• Lead the development and execution of AGI’s aftermarket and salvage strategy, including recycling and bulk buyer programs.
• Direct accountability for salvage revenue targets.
• Ownership of salvage contracts, buyer performance management, and renegotiation.
• Establish and track KPIs for volume, aftermarket revenue, cost-per-pound, and buyer performance.
• Identify and implement new aftermarket sales opportunities to diversify revenue and support environmental sustainability.

Distribution Center Accountability

• Assume responsibility for transportation and fleet/driver accountability
• Oversee warehouse layout, material handling practices, and inventory flow to minimize struck-by, trip/fall, and fire hazards.
• Enforce 5S/visual management standards across the warehouse and distribution centers. 
• Incident review, driver coaching, and corrective action related to safety or service failures.
• Coordinate transportation schedules, routing, and fleet by collaborating with current contracted transportation service provider.
• Collaborate with retail stores, donation centers, and leadership to align logistics operations with organizational goals.
• Investigate incidents, near-misses, and safety concerns; implement corrective actions.

Donation Acquisition Accountability

• Drive donor experience initiatives that reflect AGI’s values and brand reputation.
• Oversee the operational performance of all Attended Donation Centers (ADCs) in a designated region, ensuring safety, service, and efficiency standards are met.
• Make regular visits to supervise, train, and evaluate warehouse and ADC staff in designated region.
• Monitor donation quality, volume, and flow to support both retail and aftermarket channels.
• Monitor inventory levels and donation flow to prevent overstocking and congestion.
• Prepare reports related to logistics performance, safety metrics, and operational costs.

Supervisory Responsibilities:

Directly supervises the warehouse TLC and ADC (Attended Donation Centers) TLC in a designated region.  Carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field preferred.
• Minimum of 5 years of experience in logistics, warehousing, or distribution management.
• Experience in nonprofit, retail, or donation-based operations preferred.
• Strong knowledge of OSHA safety standards and warehouse safety practices.
• Proven leadership, problem-solving, and organizational skills.

Skills and Competencies:

• Logistics and supply chain planning
• Warehouse and inventory management
• Safety and regulatory compliance
• Team leadership and employee development
• Data analysis and reporting
• Effective communication and collaboration

Physical Requirements:

While performing the duties of this job, the employee may be required to stand, walk, bend, and lift up to 50 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

Work is performed in warehouse and donation center environments with exposure to moving equipment, noise, and varying temperatures.

Equal Opportunity Statement:

Alabama Goodwill Industries is an Equal Opportunity Employer and is committed to fostering a culture of inclusivity.  

I have read this job description and CPFs, reviewed them with my team leader, and understand what is required of me. 

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