Inside Sales Representative

Overview 

The Inside Sales Representative will follow up with customers by phone, email, or other methods to answer inquiries and ensure customer satisfaction. 

Responsibilities 

1. Ensure a high level of customer satisfaction through excellent customer service by contacting existing customers to follow up on placed orders.
2. Manage customer payments.
3. Track customer contacts and be able to reference at a later date.
4. Process orders, forms, and requests.
5. Work with colleagues, when necessary, to resolve customer complaints.
6. Other duties as assigned by management.

Required Education/Experience 

• High school diploma or equivalent required.
• At least 2 years of sales/customer service experience.
• Fluency in Chinese (Mandarin) required.  Bilingual in English preferred.

Competencies 

• Solid understanding of phone and email etiquette and customer service practices.
• Ability to communicate effectively with a diverse clientele.
• Excellent problem-solving capabilities.
• Ability to comprehend and interpret complex figures and text.
• Excellent attention to detail and organizational skills.
• Advanced skills in office software (Word, Excel, PowerPoint, Teams, Outlook).
• Ability to multi-task and work in a fast-paced environment.  

Work Environment 

The work environment for the position includes enclosed offices. 

Physical Demands 

The physical demands of the position include walking, standing, and sitting for extended periods, on a regular basis; ability to speak, hear, and understand speech; entering text or data via keyboard into a computer. 

It is the policy of Imperial Star to comply with all the relevant and applicable provisions of the Americans with Disabilities Act (ADA). Imperial Star will not discriminate against any qualified associate or job applicant with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability. The Company supports the employment of qualified individuals with disabilities. If any employee believes that accommodation of a disability is necessary to perform the essential functions of a position, the employee must notify the Company of this in writing within a reasonable amount of time after the employee knows or reasonably should have known of the need for accommodation. 

Affirmative Action/Equal Employment Opportunity Statement 

The equal employment opportunity policy of Imperial Star provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. 

At-Will Statement 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. This job description does not constitute a contract of employment and Imperial Star may exercise its employment-at-will rights at any time.