Junior AF Recovery Officer

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We are seeking to recruit a dynamic, competent, and experienced individual to fill the vacant position of a Junior AF Recovery Officer Watu Uganda.

POSITION SUMMARY

JOB TITTLE; JUNIOR AF RECOVERY OFFICER  

DEPARTMENT; AF RECOVERY

REPORTS TO; RECOVERY SUPERVISOR  

DUTY STATION;  GULU, LIRA, ARUA & KAMPALA 

Role Summary; the role of a Recovery Officer (RO) is constantly follow-up clients/debtors to make payments prior re-possession proceedings commence.

The RO also advises clients/ debtors on payment arrangements, handles enquiries and provides administrative assistance (reports) to the team after re-possession/ recovery of an asset (bike) has been done

Key Duties and Responsibilities; TASKPortfolio 
Management and Planning

• Manage Assigned repossession file and ensure all cases are attended without leaving some cases pending.
• Ensure repossession cases are handled concurrently with recovery (Collection) to ensure targets set are met 
• Daily reports are submitted on time to recovery chat platform, with comprehensive reporting in all platforms.
• Proper utilization of company resources and ensure reduction of cost.
• Ensure there is clear understanding of portfolio assigned and planning prior.

KPI:

• Timely and accurate reports 
• Meeting targets set and at approved costs 
• Proper and efficient utilization of resources including Motor bike, laptops, phones, data bundles, airtime and any other allocated resource including time.

REPOSSESSION

• Ensure the module accounts are attended on daily basis with promptness for both online and offline assets and daily target are met.

KPI: Targets of 3 bikes per day repossession from module.RECOVERY

• Ensure push for payments from clients before repossession so as to reduce loses & costs associated with repossession.

 KPI: Recoveries is the primary and adherence to policy of collections and target be met minimum Ugx 2,000,000 per month.CLIENT RIDERS

• Fast response of accounts and ensure all cases are resolved with promptness

KPI: Maintain 100% recovery rate with no pending cases  REPORTING/TICKETING

• Maintain and submit daily reports regarding repossessions, collections, client riders, emergencies and ticket shared immediately, correctly and comprehensively.

KPI: Maintain full ticketing of all accounts both repossessed and non-repossessed assets in recovery case submission.

• Ensure all field activities and incidences are reported on time.

INTERDEPARTMENTAL RELATIONSHIP

 

• To work together with all departments at the branch and ensure recovery involvement. 
• Collaborate with branch manager and Inventory for smooth flow of work in handing over bikes to warehouse.

KPI: Teamwork at the branch.RELATIONSHIP

• Ensure professional relationship is upheld with all stakeholders both internal and external.

KPI: Positive Feedback from stakeholders and successful completion of any task.NETWORKING

• Establish a robust network at the branch with all stake holders in recovery from Boda boda leaders, local administration and police, and keep a data base.

KPI: All essential contacts are updated regularly in department official platformEMERGENCIES

• Quick and timely response of recovery of stolen assets is desired with proper consultations and follow up made.
• Comprehensive reporting of single case when attended.

KPI: Ensure 75% of cases are recovered in accounts assigned.INNOVATION/CREATIVITY

• In area of operation the staff is advised to recommend friendly solution based approaches that fit client needs and brings about efficiency in recovery operations.eg policy review recommendation.

PETTY CASH

• With consultation with supervisor who is the  first approver with acceptable minimal expense.

KPI: Acceptable approved expenditure.

MINIMUM JOB REQUIREMENTS

• The Ideal candidate Must be a holder of a Bachelor’s degree/ Diploma in Microfinance or  any related field with knowledge and relevant work experience of not less than five (5) years working experience in Credit Management, Loan recovery and Collections or similar role
• Excellent communication and interpersonal skills, ability to speak the languages commonly spoken in the area.
• Strong organizational and multitasking abilities.
• Ability to handle inquiries and concerns with patience and professionalism.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills and a proactive approach to customer service.
• Team player with a customer-centric mindset.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Well-developed computer skills, including proven ability to use google sheets and company systems
• Reporting skills and deadline-driven
• Must be able to ride well a motorcycle and must possess a valid riding permit class A

Mode of Application;
All suitably qualified and interested candidates should send their updated CVs the link that will be provided
https://watu.applytojob.com/apply/vQTiCKyRwT/Junior-AF-Recovery-Officer

Deadline for Submission; Friday 30th January 2026 and only shortlisted candidates will be contacted 

Note:  Only shortlisted candidates will be contacted. Any efforts to influence the recruitment process will lead to automatic disqualification.

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