About this position
Lending Support Associate Ensures loan files contain documents with proper insurance coverage Gathers any documents that are missing Tracks all exceptions and reports it to the appropriate authorities Scans documentation into the core system Files incoming documentation into existing loan files for escrow, flood, PMI Checks maintenance Maintains loans subject to Escrow Responsible for Escrow Analysis Maintains loans with PMI Distributes annual PMI notices Maintains loans subject to flood insurance Responsible for understanding and adhering to the escrow, PMI and flood regulations Sends notices when applicable to borrowers Performs a variety of clerical duties requiring knowledge of departmental procedures. Uses office computers for data input for photocopying, faxing/scanning documents and organizing and maintain document imaging Answers telephone and assists customers with routine inquiries regarding payoffs, changes of owner, address change, Smart Pay Express, escrow, PMI, insurance etc. Refers companion products for consumer, residential and commercial loan products and services as appropriate to the appropriate employees Assists other departments on a temporary basis as needed Notary required All other duties as assigned Must by 18 years old Good computer skills Strong attention to detail Excellent customer service skills Prompt, organized, efficient and works well under stress Ability to effectively work with colleagues on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently with established timeframes Ability to work beyond normal business hours
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