Manager- Volunteer Services Hospice

Manager – Volunteer Services

Carroll Hospital
Location: 292 Stoner Avenue, Westminster, MD 21157
Schedule: Monday–Friday, 8:00AM- 4:30PM

Job Summary

Bridging Life Hospice is seeking a Manager of Volunteer Services to lead and oversee all aspects of ourvolunteer program. This role is responsible for the recruitment, placement, retention, recognition, and effective utilization of volunteers across hospital departments and retail environments. The Manager ensures volunteer services align with Bridging Life's  mission and SPIRIT values while supporting an exceptional patient and community experience.

Key Responsibilities

• Recruit, screen, and assign qualified volunteers based on departmental needs and criteria for Carroll County, Baltimore County and Baltimore City.

• Ensure all volunteers receive appropriate orientation and training in accordance with hospital policy, environment of care standards, and federal regulatory requirements (e.g., Joint Commission)

• Maintain accurate volunteer files and records, including health documentation

• Utilize volunteer management software to track hours, training, orientation, and health records

• Develop and implement volunteer recognition and awards programs, including coordination of the annual awards luncheon

• Provide oversight for special programs and projects, including Prayer Shawl Ministry, Pet Therapy Program, and Lost & Found

• Communicate regularly with volunteers through internal communications and mailings

• Assist with logistics and promotion of retail operations and Auxiliary events

• Coordinate supply and delivery of marketing materials for Admission Folders across the hospital

• Build strong, collaborative relationships with hospital departments to understand and fulfill volunteer needs

• Ensure compliance with laws, regulations, and organizational policies to support operational excellence

• Monitor monthly operating expenses for assigned departments in alignment with annual budgets and productivity targets

• Complete and ensure required competencies for employees

• Foster a culture of inclusion, belonging, and collaboration

• Champion the patient experience with a relationship-focused approach

• Serve as a responsible steward of LifeBridge Health resources

Qualifications

• Bachelor’s degree preferred

• Previous experience working with volunteers and/or philanthropy strongly preferred

• Strong organizational, communication, and relationship-building skills

• Ability to manage multiple programs and priorities in a healthcare environment

Perks & Benefits

• Generous paid time off (PTO)

• Comprehensive benefits package

• Tuition reimbursement

• Supportive and positive work culture

• Opportunity to make a meaningful impact in the community