About this position
About the Role
As an Assistant General Manager, you will be the right hand to the General Manager—helping to oversee daily operations, support financial goals, and ensure a smooth, drama-free workplace. You’ll work closely with both leadership and frontline staff, balancing operational excellence with strong people skills. This is a role for someone who thrives in a fast-paced environment, is detail-oriented, and committed to team success.
Key Responsibilities
Operational & Financial Support
- Assist the General Manager in achieving revenue, labor, and food cost targets.
- Monitor daily financials, prepare reports, and recommend adjustments.
- Support vendor relationships, inventory control, and ordering accuracy.
Team Leadership & Culture
- Supervise daily staff performance, ensuring adherence to standards.
- Lead by example in fostering respect, collaboration, and professionalism.
- Conduct pre-shift briefings and assist with ongoing training programs.
Guest Experience & Quality Assurance
- Ensure all service meets company standards for quality, consistency, and hospitality.
- Support compliance with all health, safety, and sanitation regulations.
- Address guest feedback with professionalism and creative problem-solving.
Collaboration & Continuous Improvement
- Partner with Sales, Events, and Marketing to support promotions and special events.
- Identify and implement small process improvements to streamline operations.
- Share ideas and feedback with leadership to drive team and service innovation.
Requirements
- Experience: 3–5 years in a supervisory or assistant management role within hospitality, foodservice, or a related field.
- Leadership Skills: Strong interpersonal and coaching abilities; able to motivate teams and handle conflicts with professionalism.
- Business Awareness: Familiarity with budgets, scheduling, and cost control.
- Resilience: Ability to adapt to fast-paced operations and unexpected challenges.
- Passion for Service: A guest-first mindset with a commitment to quality and team success.