Paralegal and Compliance Operations Specialist

Paralegal and Compliance Operations Specialist

Location – On-Site (Boise office)

Employment Type: Full Time

Who We Are

Landlord Tech, Inc., doing business as OurPetPolicy, provides a compliance-focused platform that helps property managers track animals on residential properties, maintain accurate records, and comply with applicable Fair Housing laws. A core function of our service is supporting the review and verification of reasonable accommodation requests related to emotional support and service animals.

As a growing compliance-driven organization, we prioritize documentation integrity, regulatory adherence, and structured internal processes.

Position Overview

We are seeking a Paralegal and Compliance Operations Specialist to support legal case handling, regulatory response management, and internal operational oversight. This role blends legal drafting, structured review work, and cross-functional operational support.

The ideal candidate is detail-oriented, highly organized, comfortable working across legal and operational functions, and capable of handling confidential matters with discretion.

Key Responsibilities

Legal and Regulatory Support

•  Handle legal complaints and case documentation
•  Draft responses to Better Business Bureau complaints and other regulatory inquiries
•  Review case files and assist in preparing structured written responses
•  Support documentation related to dispute resolution and compliance matters

Customer Operations Integration

•  Complete structured training similar to Customer Support team members
•  Participate in job shadowing and review of prior cases to understand product operations
•  Develop working knowledge of platform policies and internal workflows

Operational and Writing Support

•  Assist with drafting or reviewing marketing materials, brochures, and client communications during lower case volume periods
•  Ensure external communications align with regulatory positioning and brand standards

Financial and Administrative Oversight

•  Collaborate with designated team members to review invoice accuracy
•  Compare hours logged in spreadsheets with entries in the Deel platform
•  Conduct this review on a recurring basis, approximately once per pay period

Confidentiality and Trust

•  Handle sensitive case documentation and financial information with discretion
•  Maintain strict confidentiality regarding legal, operational, and financial matters

Qualifications

•  Paralegal certification or equivalent legal training preferred
•  Strong written communication skills
•  Experience drafting formal responses or regulatory communications
•  High attention to detail and process discipline
•  Comfortable working in a cross-functional, growing organization
•  Ability to maintain confidentiality and exercise sound judgment

Work Environment

• In-office position based in downtown Boise.
• Business casual dress code.
• Collaborative, fast-paced office environment

Why This Role Is Unique

This is not a traditional litigation paralegal role. It is a hybrid position designed to strengthen regulatory response quality, operational documentation, and internal compliance structure within a growing technology company operating in a legally sensitive space.

Equal Opportunity Statement

Landlord Tech, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

In accordance with federal law, all new hires must provide proof of identity and authorization to work in the United States and complete required employment verification upon hire.