About this position
The Restaurant Manager is responsible for providing strong, positive leadership to their team to ensure exceptional guest experiences, operational excellence, and the growth of profitable sales within a single location. This role oversees the overall operation of the restaurant in alignment with Harmony Coffees DBA Biggby Coffees standards, franchisee policies and procedures, and all applicable laws.
Core Responsibilities
Perform all duties of a Restaurant Barista as needed
Lead and facilitate team meetings
Train and develop Restaurant Baristas
Ensure execution of brand standards, recipes, and systems
Build and maintain a guest-focused culture in the restaurant
Review guest feedback and implement action plans for improvement
Communicate priorities, goals, and results to team members
Execute new product rollouts including training, marketing, and sampling
Maintain a safe, secure, and compliant work environment by enforcing safety, food safety, and sanitation practices
Manage costs to maximize profitability
Conduct periodic inventory as required by the franchisee
Prepare weekly labor schedules ensuring appropriate staffing levels
Place and manage vendor orders (Sysco and others)
Perform self-assessments and develop corresponding action plans
Ensure restaurant meets budget goals set by the franchisee
Oversee cash handling procedures and compliance with franchisee cash policies
Collaborate with Biggby Coffees’ Field Operations team as appropriate
Management Responsibilities
Recruit, hire, and onboard new Restaurant Baristas
Monitor, appraise, and review employee performance
Coach and develop staff to improve sales, profitability, and guest satisfaction
Qualifications & Experience
Basic computer skills
Proficiency in spoken and written English
Strong math and financial management skills
Prior leadership experience in retail, restaurant, or hospitality
College degree preferred
Key Competencies
Strong analytical and business acumen
Ability to thrive in a fun, fast-paced team environment
Punctual, honest, and positive attitude
Adaptability and willingness to learn
Skilled in training and team development
Guest-focused mindset
Strong time management and problem-solving skills
Motivational leadership abilities
Physical Demands & Work Environment
Standing for extended periods
Repetitive motions including bending, stooping, and reaching
Lifting up to 30 lbs
Wearing a headset
Working in small or confined spaces
Franchisee Disclosure
This Biggby Coffees restaurant is independently owned and operated under a franchise agreement with Global Orange, LLC.
You are applying for employment with a franchisee of Biggby Coffees, not with Biggby Coffees’ Brands, Inc., Biggby Coffees, or their affiliates. Any information you provide will be shared only with the franchisee. If hired, the franchisee will be your sole employer, responsible for setting wages, benefits, and employment policies, which may vary across franchise locations.
Salary Information