About this position
Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.
Participate in Weekly Meetings with Team
Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
Review Reports
Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
Maintain Quality Control i.e. reduce the need for return trips and warranty work
Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
Knowledge:
Minimum education of High School Diploma or Equivalent
Some secondary education is desirable
Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards
Work Experience:
Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred
Skills and Competencies:
Ability to take direction from upper management
Accurately complete and maintain all paperwork
Maintain vehicle and tools as per company policy
Must have valid state driver's license and good driving record
Knowledgeable with NFPA 72 rules and all necessary codes
Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
Demonstrate positive team work and ability to be a team leader and mentor
Maintain a clean and safe work environment
Comply with all company safety practices and the safety handbook
Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
Leadership skills, including ability to communicate, address personnel issues and make fair decisions related to project demands, customer service and employee assignments
Exceptional organizational planning, time management, and leadership skills required
Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills
Ability to professionally communicate with customers and provide excellent customer service
Computer skills to operate Outlook Email, Word and Excel