About this position
Voted one of Phoenix’s Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to learn and grow.As a Customer Experience Intern, you will gain hands-on exposure to customer support operations while developing professional communication, problem-solving, and technical skills in a fast-paced, high-growth environment. This internship is designed as a learning-focused experience, supported by training, and regular feedback. This internship is all about learning! You'll get training and regular feedback to help you grow.Internship OverviewDuration: Temporary, fixed-term internship: March - SeptSchedule: Part-time and full-time options, Monday through Friday. (based on program needs)Department: Customer Experience
What You’ll LearnDuring this internship, you will:Learn best practices in customer service and customer experienceDevelop professional written and verbal communication skillsGain hands-on experience using CRM platforms and customer support toolsUnderstand how customer interactions impact product quality, operations, and brand trust Build transferable skills applicable to future roles in customer service, operations, or business
Key ResponsibilitiesUnder supervision and guidance, the intern will function as an entry-level Customer Service Representative and actively support day-to-day customer operations, including:Responding to customer inquiries via phone, email and chat with professionalism and empathyAssisting customers with basic questions related to orders, accounts, products, and service casesAccurately documenting all customer interactions, resolutions, and follow-up needs in CRM systemsShadowing experienced team members to learn issue resolution, escalation paths, and de-escalation techniquesSupporting timely follow-ups to ensure customer satisfactionMonitoring assigned queues and tasks to meet response expectationsParticipate in team meetings, training sessions, and coaching opportunities
Who You AreCustomer-focused: You enjoy helping people and take pride in creating positive experiencesClear communicator: You’re comfortable speaking with customers and expressing yourself professionallyCoachability-first: You’re open to feedback and eager to learnDetail-aware: You understand the importance of accuracy, documentation, and follow-throughTeam-oriented: You show up ready to support the team and contribute positively
Internship QualificationsCurrently enrolled in or recently graduated from a college, university, or vocational program (preferred but not required)Strong verbal and written communication skillsBasic computer proficiency and ability to learn new systemsService-oriented mindset with a positive attitudeAbility to lift up to 15 pounds occasionally
Benefits of This InternshipHands-on experience in a real customer-facing environmentExposure to customer experience operations at a high-growth companySkill-building, mentorship, and professional developmentPaid internship with structured training and support
We are proud to be an inclusive, equal opportunity employer
What You’ll LearnDuring this internship, you will:Learn best practices in customer service and customer experienceDevelop professional written and verbal communication skillsGain hands-on experience using CRM platforms and customer support toolsUnderstand how customer interactions impact product quality, operations, and brand trust Build transferable skills applicable to future roles in customer service, operations, or business
Key ResponsibilitiesUnder supervision and guidance, the intern will function as an entry-level Customer Service Representative and actively support day-to-day customer operations, including:Responding to customer inquiries via phone, email and chat with professionalism and empathyAssisting customers with basic questions related to orders, accounts, products, and service casesAccurately documenting all customer interactions, resolutions, and follow-up needs in CRM systemsShadowing experienced team members to learn issue resolution, escalation paths, and de-escalation techniquesSupporting timely follow-ups to ensure customer satisfactionMonitoring assigned queues and tasks to meet response expectationsParticipate in team meetings, training sessions, and coaching opportunities
Who You AreCustomer-focused: You enjoy helping people and take pride in creating positive experiencesClear communicator: You’re comfortable speaking with customers and expressing yourself professionallyCoachability-first: You’re open to feedback and eager to learnDetail-aware: You understand the importance of accuracy, documentation, and follow-throughTeam-oriented: You show up ready to support the team and contribute positively
Internship QualificationsCurrently enrolled in or recently graduated from a college, university, or vocational program (preferred but not required)Strong verbal and written communication skillsBasic computer proficiency and ability to learn new systemsService-oriented mindset with a positive attitudeAbility to lift up to 15 pounds occasionally
Benefits of This InternshipHands-on experience in a real customer-facing environmentExposure to customer experience operations at a high-growth companySkill-building, mentorship, and professional developmentPaid internship with structured training and support
We are proud to be an inclusive, equal opportunity employer
Salary Information
$18.0 - $18.0
Hourly Wage