Receptionist/Scheduler

Be the welcoming face of our ophthalmology surgical institute as a Receptionist/Scheduler, where every day brings the opportunity to make a meaningful first impression. In this key role, you’ll manage patient check-in and check-out for scheduled procedures, ensure all necessary paperwork is accurate and complete, and provide warm, professional support to patients, families, and visitors. You’ll help create a smooth and reassuring experience from arrival to departure while coordinating essential administrative details that keep our surgical center running seamlessly. If you’re friendly, organized, and thrive in a patient-centered environment, we’d love for you to join our team!

ESSENTIAL RESPONSIBILITIES:

• Greet and direct all patients at the Ambulatory Surgical Center.
• Prepare charts for procedures, ensuring all required information is present before the patient’s scheduled procedure, including printing and affixing labels to appropriate chart forms.
• Answers all calls to the Center, referring them to the appropriate individuals, as necessary.
• Distribute and follow-up on incoming faxes.
• Understands the use of technology available to assist patients who speak languages other than English.
• Provides patient language assistance when requested.
• Notify nursing staff when a patient is checked in and ready for their procedure.
• Ensure visiting vendors have appropriate badges and do not interfere with patient care or confidentiality.
• Maintain confidentiality of patient information during check-in at the front desk.
• Keep the work area clean and organized.
• Collect co-pays from patients when applicable.
• Enters data into the electronic health record ensuring accuracy.
• Maintain inventory of business office supplies, including ordering, checking accuracy upon arrival, distribution, and storage.
• Comply with all facility policies, procedures, programs, and plans to maintain CMS certification, AAAHC accreditation, and state requirements.
• Participate in the orientation of new staff members when appropriate.
• Maintain open communication to ensure the appropriate relay of pertinent information.
• Participate in Center committees if appointed.
• Foster a customer-focused environment for patients, visitors, and members of the health care team.
• Respond to emergencies as directed, placing calls to appropriate agencies for assistance.
• Be aware of OSHA guidelines related to the job description and report any injuries or illnesses to the Business Manager.
• Complete other tasks as assigned.

MINIMUM QUALIFICATIONS:

• Equivalent of high school education.
• Minimum of one year of relevant experience or training.
• The ability to promote a positive image of the facility to physicians, patients, vendors, and the general public.
• Ability to demonstrate sound judgement in decision making and problem solving.
• Familiarity with personal computer and ancillary equipment, telephone, electronic health record system and requirements for documentation, copier, and fax.
• Knowledge of required medical record forms and the established format of medical records at the Center is necessary.
• Ability to communicate effectively and appropriately with the public, peers, and physicians. 
• Able to speak fluently in English, as well as read and write in the English language.
• Ability to understand reports generated by computer systems.
• Ability to add, subtract, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Capable of solving problems appropriately and referring unresolved issues to the Business and Billing Manager.

PREFERRED QUALIFICATIONS:

• Previous experience in a medical setting is preferred.

PHYSICAL/MENTAL REQUIREMENTS:

• Requires light physical effort. 
• The ability to hear equipment alarms, call lights, and telephones is required.
• Fine and gross manual dexterity is necessary for operating keyboards and other office equipment.
• The ability to respond quickly and effectively to emergencies, maintain attention to detail, and preserve a pleasant and courteous demeanor under all circumstances is essential.
• Requires prolonged periods of sitting, keyboarding, reading, writing, speaking, and understanding English.
• Able to maintain a pleasant and courteous demeanor under all circumstances.
• Ability to occasionally lift and/or move up to 10 pounds.

POSITION ENVIRONMENT, TYPE AND EXPECTED HOURS OF WORK:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This includes but not limited to being exposed to bloodborne pathogens, anesthetic gases, electrical and mechanical hazards, confused or combative patients, bio-contaminated waste, and unpleasant elements. Subject to stressful situations; occasional irregular hours related to patient need. The noise level in the work environment is usually considered to be moderate. 

This is a full-time/part-time, non-exempt position. Business hours of operation 6am-4:30pm, subject to change based on volume. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Intrepidus Surgical Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.