Housekeeping Coordinator

The Housekeeping Coordinator is the central communication hub for daily operations. This role manages all incoming and outgoing communication between Housekeeping, Guest Experience Managers, Maintenance, and other operating teams. The Coordinator ensures tasks are assigned quickly, updates are logged accurately in the task management software (Breezeway), and room status is reflected in real time. The focus is speed, clarity, and operational control.

This is not a cleaning role. It is a coordination and information control role.

Key Responsibilities

• Monitor and respond to all incoming communication from GEMs, Housekeeping, Maintenance, and other teams
• Acknowledge requests promptly and provide clear direction
• Assign tasks based on priority and operational impact
• Escalate urgent or guest-impacting issues immediately
• Ensure no task remains unassigned
• Create, update, and close tasks in real time within the system
• Verify cleans before digitally closing tasks
• Maintain accurate room status and ensure system data reflects real-time operations
• Handle all housekeeping-related communication and guest requests relayed by GEMs
• Confirm task completion back to the requesting department
• Complete daily housekeeping reports and proactively identify operational risks
• Track VIP rooms and early arrivals, adjusting cleaning order as needed
• Monitor rooms at risk of delay and reassign tasks when necessary
• Relay maintenance or operational issues to the appropriate department
• Follow up on open items until fully resolved and maintain full visibility over outstanding tasks

• Strong computer skills, including the ability to navigate task management systems such as task management software, email, messaging platforms, and shared documents
• Ability to type and respond to messages quickly and accurately in a fast-paced environment
• Fluent in English (spoken and written)
• Spanish and/or Creole proficiency a plus
• Strong written communication skills with clear, concise messaging
• Ability to multitask and manage high message volume without losing accuracy
• Strong organizational skills and attention to detail
• Ability to prioritize tasks based on operational urgency and guest impact
• Comfortable working in a fast-paced hospitality environment
• Reliable attendance and punctuality
• Availability to work flexible schedules, including weekends and holidays as required by occupancy levels