AMS - Dispatcher

Position Summary:

We are seeking a reliable and detail-oriented Dispatcher to support daily field operations and office functions. This role requires strong communication skills, the ability to multitask, and a proactive approach to solving problems. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment. Must be bilingual 

Key Responsibilities:

Dispatch & Field Coordination

• Receive, prioritize, and dispatch daily work orders to technicians.
• Monitor job progress and ensure timely completion of tasks.
• Maintain clear communication between office staff and field teams.
• Adjust schedules as needed based on emergencies, delays, or workload.
• Track technician availability, time, and materials used.

Office Administration

• Answer phones, emails, and customer inquiries professionally.
• Assist with data entry, documentation, and recordkeeping.
• Support invoicing, work order entry, and billing accuracy.
• Maintain organized digital and physical filing systems.
• Order office supplies and assist with general office operations.

Customer Service

• Provide timely updates to clients regarding scheduling and service status.
• Handle customer concerns or escalations professionally.
• Ensure a positive customer experience with each interaction.

• All other duties as assigned

Qualifications

• Previous dispatching or administrative experience preferred.
• Strong communication and multitasking skills.
• Proficient in Microsoft Office and basic computer applications.
• Ability to remain calm and organized under pressure.
• Reliable, punctual, and able to work independently.
• Experience in construction, maintenance, or service industry a plus.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance