Marketing Assistant

POSITION SUMMARY

Under the direction of the Marketing Manager, the Marketing Assistant is responsible for providing production support for graphics and social media; set-up and take-down of events, representation of the Co-op at events, and general support of all marketing initiatives, programs, and supplies. The position provides support to all aspects of marketing and branding that engage customers and members, celebrates our products and services in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity. 

DEPARTMENT Marketing

REPORTS TO Marketing Manager

FLSA STATUS Non-exempt/Full-time  

PAY RANGE 21.00 – 24.00/ hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Upholds all Co-op policies, procedures, and expectations.
2. Marketing Responsibilities
3. Update and maintain marketing documentation 
4. Administers production support for graphics and branding, such as updating signage templates, cutting, trimming, and laminating signage and other physical branding.
5. Assist with all aspects of branding, including support with social media content as requested. 
6. Procuring products and content for branding purposes and support for the monthly promotions calendar. 
7. Monitoring marketing metrics and reporting variances to management. 
8. Conduct sign audits regularly and replace and maintain signs as needed. 
9. Receiving items and deliveries, and maintaining back stock and storage of marketing supplies. 
10. Assist with the setup and take-down of events. Provide excellent services during events, which may include handling food, and will include weekend and evening/nighttime availability as needed. 
11. Provide support in the store and at external events to foster excitement and enthusiasm for the Co-op and drive membership growth. 
12. Provide on-site or off-site support on weekends, evenings/nights as needed. 
13. Customer Experience
14. Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds, and in accordance with the Co-op’s customer service standards. 
15. Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
16. Help customers make product selections by answering questions and providing information about ingredients in all food items.
17. Maintain a calm and friendly demeanor with all customers and in all situations.
18. Other Duties
19. Provide prompt and accurate administrative assistance to the department.
20. Maintain department files, records, and electronic databases.
21. Assist in the training of other staff assigned by the Marketing Manager.
22. Attend meetings and events as requested.
23. Demonstrate support for the cooperative values and principles daily.
24. Compile information and contribute to reports as needed.
25. Maintain and update California Food Handler’s Certification as requested by management. 
26. Perform other duties and work in other departments as assigned.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Experience 
2. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), social media platforms, email, time clock software, and marketing tools (Canva, Adobe Illustrator, Google Analytics). 
3. Experience with a website. 
4. Language Ability
5. Comprehend complex instructions, correspondence, and memos.
6. Communicate effectively in oral or written form to staff.
7. Effectively present information in one-to-one and small group situations to customers and other employees.
8. Produce clear and understandable written procedures for standard tasks
9. .
10. Reasoning Ability
11. Apply common sense understanding to carry out detailed written or oral instructions.
12. Deal with problems involving a few concrete variables in standardized situations.

DESIRED QUALIFICATIONS

Desired knowledge, skills, ability, and experience are not essential to be able to perform the essential duties of the position.  

1. Data entry experience.
2. Graphic designer experience. 
3. Experience in monitoring marketing metrics.
4. Education in marketing. 
5. At least two years of experience providing generalist support to all areas of marketing.

ESSENTIAL MENTAL REQUIREMENTS

To perform the job successfully, an individual should demonstrate the following competencies:

1. Problem Solving
2. Identifies and resolves problems in a timely manner.
3. Customer Service
4. Manages difficult or emotional customer situations.
5. Responds promptly to customer needs.
6. Solicits customer feedback to improve service.
7. Responds to requests for service and assistance.
8. Adaptability
9. Adapts to changes in the work environment.
10. Manages competing demands.
11. Able to deal with frequent changes, delays, or unexpected events.
12. Attendance and Punctuality
13. Consistently at work and on time.
14. Ensure work responsibilities are covered when absent.
15. Arrives at meetings and appointments on time.
16. Weekend and evening/night availability.
17. Dependability
18. Responds to management direction.
19. Commits to long hours of work when necessary to reach goals.
20. Completes tasks on time or notify appropriate person with an alternate plan.
21. Quality
22. Demonstrates accuracy and thoroughness.
23. Look for ways to improve and promote quality.
24. Applies feedback to improve performance.
25. Monitors own work to ensure quality.
26. Quantity
27. Work quickly and accurately with a sense of urgency.
28. Meet productivity standards.
29. Strive to increase productivity.
30. Safety and Security
31. Uses equipment and materials properly.
32. Protect the safety of self, co-workers, and Co-op patrons at all times. 
33. Report any potentially harmful equipment or situations to the immediate supervisor without delay. 
34. Report safety-related accidents and incidents to a manager.
35. Follow all company safety policies and procedures.
36. Follow all safe food handling guidelines as required by local, state, and federal laws.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Physical Demands
2. Sit and review information on a computer screen for extended periods of time.
3. Use hands to type, grasp, handle, and feel.
4. Reach with hands and arms.
5. Walk, climb, balance, and stoop.
6. Lift and move up to 20 pounds.
7. Talk and hear.
8. Taste food.
9. Occasional Physical Demands

 Stand for extended periods of time on cement. Lift and move up to 20 -50 pounds.

1. Specific Vision Ability
2. Close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent exposure
2. The duties of the position are performed in a well-lighted, temperature-controlled office environment. 
3. Occasional exposure
4. Fumes or airborne particles ranging from natural to chemical.
5. Cold to hot, and wet or humid conditions (weather and non-weather).
6. Hand washing and wearing disposable gloves.
7. Work with knives and other tools, including plastic and metal.
8. Work with various cleaning products, including bleach.
9. Handle meat, seafood, dairy, and other animal products as well as nuts, soy, corn, and other non-animal products.
10. Regional travel to various locations. 
11. The noise level in the environment is usually moderate to loud

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or changes in the work environment change.