Front Desk Receptionist

Precision Healthcare Specialists is seeking a professional, compassionate, and detail-oriented Front Desk Receptionist to join our Urology Experts team. The Front Desk Receptionist serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This individual will manage front office operations, ensure accurate patient registration, and support efficient clinic flow in a fast-paced specialty practice.

Key Responsibilities

Patient Experience & Communication

• Greet and check-in patients in a friendly, professional manner
   
• Verify patient demographics, insurance information, and referrals
   
• Answer multi-line phone system and respond to patient inquiries
   
• Schedule, reschedule, and confirm appointments
   
• Maintain patient confidentiality in accordance with HIPAA guidelines
   

Administrative & Clerical Duties

• Collect co-pays, deductibles, and outstanding balances
   
• Scan and upload insurance cards, identification, and documentation into EMR
   
• Prepare and maintain patient charts and electronic records
   
• Process referrals and coordinate with other offices as needed
   
• Manage incoming/outgoing faxes and correspondence
   

Operational Support

• Maintain clean and organized front desk area
   
• Monitor daily appointment schedules and notify clinical staff of patient arrivals
   
• Assist with end-of-day reconciliation and balancing
   
• Support office workflows to ensure efficient patient throughput
   

Education & Experience

• High school diploma or equivalent required
   
• Minimum 1 year of medical front desk or healthcare administrative experience preferred
   
• Experience in a specialty practice (Urology preferred) is a plus
   
• Familiarity with EMR systems (eClinicalWorks, Athena, or similar) preferred
   

Skills & Competencies

• Excellent customer service and communication skills
   
• Strong attention to detail and accuracy
   
• Ability to multitask in a fast-paced environment
   
• Knowledge of insurance verification and medical terminology preferred
   
• Professional demeanor and team-oriented mindset
   

Physical Requirements

• Ability to sit for extended periods
   
• Occasional standing, bending, and lifting up to 20 pounds
   

Why Join Precision Healthcare Specialists?

At Precision Healthcare Specialists, we are committed to delivering compassionate, high-quality specialty care. Our team values professionalism, teamwork, and patient-centered service. We offer a supportive work environment with opportunities for growth within our expanding organization.