Clinic Director I - Ames & Marshalltown Dental Clinics

As a Clinic Director I, you will oversee the day-to-day operations of your assigned clinic(s) to ensure operational outcomes, high-quality patient care, regulatory compliance, financial performance, and staff engagement. You will be involved in strategic leadership, staff development, and process optimization to drive efficiency, improve patient outcomes, maintain a culture of excellence, and achieve customer service and revenue cycle goals. You will work closely with the Director of Dental Operations, other Clinic Directors, Medical Directors, Dental Directors, the Behavioral Health Director, and PHC’s Support Departments to achieve goals. 

This position splits time between PHC dental clinics in Ames and Marshalltown, typically working Monday - Friday 8 AM - 5 PM. May need to be available outside of clinic hours. 

What You Will Do

1. Leads and supervises all of their assigned clinic staff to achieve PHC Way results, including financial sustainability, staff satisfaction, and patient satisfaction. Facilitates continuous quality improvement initiatives and supports change management efforts to implement operational and clinical best practices. 
2. Builds a clinic work culture based on PHC’s iCare values to promote effective working relationships among all staff, providers, and between departments.  Knowledgeable of internal resources and can deploy relevant support departments and resources to address challenges and improve clinic operations. 
3. Manages the financial operations for their assigned clinic, including, but not limited to, budgeting, monitoring revenue generation and expense control, overseeing purchasing, and making financial decisions that will assist clinic operations within budget parameters. Oversees the clinic revenue cycle, ensuring accurate registration, benefit assignments, and financial transactions. Monitors phone metrics and ensures timely patient communication and appointment scheduling.
4. Monitors provider satisfaction, employee relations, evaluations, and productivity achievement. Monitors provider schedules and adjusts staffing to optimize patient access and provider support.
5. Operates to ensure the clinic meets key performance indicators, cascading clear expectations for staff; provides feedback on performance against expectations. Plans and implements interventions to ensure targets are achieved.   Assesses staff productivity using organizational and industry benchmarks.
6. Recruits, hires, trains, and manages assigned personnel, ensuring appropriate staffing levels and competency assessments. Provides coaching, feedback, and performance management to support professional development and goal achievement. Ensures staff operate within their scope of practice and at the top of their license. 
7. Ensures thorough communication to assigned units in collaboration with necessary interdisciplinary teams.  Provides daily huddles to share relevant communication.  Designs and maintains additional communication channels to ensure assigned staff are informed of relevant organizational and departmental information. 
8. Maintains compliance with PHC policies, procedures, and all external regulatory bodies (e.g., Joint Commission, HRSA, OSHA, HCFA, BPHC). Collaborates with internal support departments on establishing and managing a safe work environment, including performance of fire and emergency drills, life safety checks, equipment checks, and other monitoring activities in accordance with the Environment of Care plan. Ensures adherence to clinical quality measures and completion of safety checklists.
9. Serves as a resource for process improvement activities and ensures Lean principles are incorporated into the improvement efforts of assigned units.
10. Stays abreast of trends and best practices in ambulatory/community health and residency programs. Identifies and implements best practices and standards in coordination with the management team.

Qualifications You Need

• Associate degree in Healthcare Administration, Public Health, or related field or equivalent combination of education and experience
• A minimum of 3 years of related experience in a leadership capacity.
• Experience working with quality improvement practices such as Lean.
• Experience with financial management and budgeting.
• Experience working with a team approach to care.
• Effective leadership skills with ability to coach, provide effective feedback and foster team engagement. 
• Effective management skills including the ability to plan, organize, prioritize and delegate to others. 
• Excellent verbal and written communication skills. 
• Strong problem-solving skills with ability to think critically and strategically. 
• Excellent customer service skills.
• Detail orientation with a high degree of accuracy.
• Basic computer skills with proficiency using Microsoft Office applications and electronic health records (EHR). 
• Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• High level of professionalism with ability to maintain composure in high stress situations and interact with others in an empathetic manner.
• Must supply own transportation to travel to PHC clinics and off-site work locations as needed.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $63,600 - 79,500 annually. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum of $95,400. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual 

• Eight paid holidays

• License/certification fee reimbursement*

• Paid time off for continuing education & continuing education reimbursement*

• Tuition reimbursement program

• 401k with company match

• Medical, dental, vision

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounted pet insurance

• PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

*Applies to positions requiring clinical licensure or certification. 

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. 

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