About this position
Why choose Wheelhouse:
Wheelhouse (formerly the Ford Performance Racing School) fills a unique role between the motorsports and event industries. We are also not a dealership or a race team. We provide once-in-a-lifetime automotive experiences for car enthusiasts through performance driving programs, using performance vehicles (Ford Mustang as well as other manufacturers, makes & models). At Wheelhouse, you can be part of a great team performing exciting work, with an opportunity to continue learning and growing your career.
- Experience a dynamic workplace, immersed in the live action and energy of a racetrack environment
- Play a key role in delivering memorable, one-of-a-kind experiences for others
- Generous vacation, sick, and holiday paid time off
- 90% employer-paid health insurance premiums for employees
- Paid life insurance
- Paid long-term disability insurance
- Training opportunity
- Uniform allotment
- Annual bonus potential
What you will do:
The Student Services team is responsible for delivering an exceptional guest experience through high-quality customer service and support. This team plays a critical role in the success of our operations by ensuring all guest needs are planned, executed, and supported to the highest standard.
Specific Accountabilities and Responsibilities:
- Assist with guest Check-In happening during scheduled shifts (morning check-in and/or Evening Reception Dinners)
- Maintain a neat, and organized front-of-house environment
- Perform setup and teardown of internal spaces used for Wheelhouse East Inc. driving programs
- Assist with maintaining and organizing driving safety gear, including race suits and helmets
- Stock and maintain food and beverage locations for daily program use
- Assist with retail sales and inventory management (stocking, organizing, shipping)
- Prepare student awards and manage giveaway inventory
- Protect the moral, legal, and financial well-being of the Company
- Continually work with other team members to find new and better ways of doing business with an emphasis on safety, accountability, leadership, and guest service
- Perform other job duties as assigned
Knowledge and Skills You Possess:
- Basic computer skills, including familiarity with Microsoft Office and CRM software
- Experience with retail point of sale system
- Ability to interact well with customers and fellow employees
- Demonstrate outstanding customer service and problem-solving skills
- Excellent written and verbal communication skills
- Ability to organize and prioritize tasks in the most productive and/or appropriate manner
- Ability to use creative thinking in all situations
- Must be able to make quick, sound decisions that match the Company’s values and standards
- Experience driving a manual transmission a plus
Expectations:
- Adhere to an event-driven work schedule—with some evenings, weekends, and holidays required
- Adhere to all company policies and procedures
- Professionally represent the company in the community, industry organizations, and events
- Use proper and professional language in the workplace, when interfacing with guests or potential clients and when representing the company in an official capacity
- Show respect for others and maintain a positive attitude
- Maintain current valid driver’s license, clean driving record, pass background and drug screening
Physical Demands:
- Often required to work long hours when needed, or as business requires (including holidays, nights and weekends)
- Must be able to lift up to 50 pounds
- May be required to work on feet for long periods, and in inclement weather
- Able to work in all types of weather
- Moderate levels of stress may be associated with this position
Language Skills:
- Must be able to communicate in English