Installer

Position Title: Inside Sales: Paint

Reports to: General Manager

Classification: Hourly

Department: Paint

The successful candidate will be someone who loves helping customer’s visions become reality. A thorough understanding of paint and paint sundries is key. The more knowledge the candidate has of the paint industry and paint sales, the faster success will come in this role. Whether in person, on the sales floor or over the phone, the ability to determine the customer’s needs and meet them quickly is essential. Most importantly, in order to drive repeat business and gain new business, the candidate must be able to learn the customer; their needs, their expectations, and their interests.     

Purpose of Position: This position will work with customers to find what they want, create solutions and ensure a smooth sales process. Assist walk-in customers, answer telephone inquiries, provide general housekeeping, and maintain displays in the store.

Essential Functions: (must be able to perform these functions, with or without reasonable accommodation). 

• Assist customers by determining paint needs and presenting appropriate products and Services.
• Develop and execute a sales plan for profitable growth year-over-year.
• Assist in Physical Inventories at your facility and others in the company.
• Be willing to train/present to fellow employees.
• Handle customer inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Ensure sales transactions are completed accurately.
• Maintain accurate work order files and formulas as needed.
• Document and explore any potential leads to secure and grow sales.
• Follow pricing guidelines when quoting customers.
• Ensure customers’ quality and service expectations are met.
• Pull appropriate products from sales floor or warehouse, tint and mix to customer specifications.
• Record information on appropriate forms for proper completion of orders/requests and process in a timely manner.
• Operate the POS/BisTrack for all types of transactions.
• Ensure merchandise has been processed through POS/BisTrack prior to merchandise leaving the store.
• Obtain necessary information to open an account or to charge to an existing account.
• Ensure implementation and maintenance of floor pricing updates for all products.
• Construct in-store merchandising displays.
• Stock merchandise in store according to plan-o-gram.
• Provide input regarding inventory levels in the warehouse/stockroom.
• Locate out-of-stock items as necessary.
• Clean store equipment.
• Operate all material handling, tinting, mixing, and testing equipment in a safe manner.
• Check incoming orders from vendors against purchase order for accuracy.
• Work to resolve all customer complaints, and report to Management when necessary to ensure a quick and accurate resolution.
• Maintain facility to Swift Supply standards through proper maintenance, repair and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies.
• Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste.
• Other duties as assigned

Skills, Knowledge, and Abilities: (Duties that are likely to be assigned to this person unless they prove unable to perform them after receiving training and/or accommodations that the company judges appropriate).

• Administrative skills including assigning work, discipline, evaluating, planning, supervision, and training
• Basic math skills
• Strong analytical reasoning and judgment to quickly solve customer service issues
• Communicate with customers, other employees, and supervisors using verbal and written skills
• Above average reading and writing skills
• Basic computer skills

Physical Requirements:

• Employee is required to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs on occasion. May assist with handling drums of material excess of 100 lbs.
• Employee is required to tint paint, therefore, must have good color perception.
• Employee must be able to operate a hand truck and/or handling equipment in stores equipped with such equipment.
• Must be able to use hands, wrists, and fingers repetitively.
• Must have exceptional eye-hand coordination.
• Must regularly be able to reach overhead.
• Must regularly be able to sit, squat, bend, twist, and stand.
• Must be able to walk around regularly using steps occasionally.

Education

• High School Diploma or General Equivalency Degree (GED)

Experience

• One year of related experience and/or training; or equivalent combination of education and experience

Working Conditions

• Work inside in controlled temperature
• Occasionally works near moving parts and in outside weather conditions
• Work with small store equipment

Swift Supply is a drug-free workplace. Applicants must pass a pre-employment drug screen and background check.

Swift Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other legally protected status under federal, state, or local law.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are only intended to describe the general nature of the job.

The physical demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.