About this position
Lead. Develop. Elevate.
We are seeking a high-impact Service Manager to lead and grow one of our service departments. This role is responsible for building high-performing technicians, delivering 5-star customer experiences, and driving profitable, efficient, and ethical operations.
If you are a natural leader, operationally strong, and motivated by building teams that win, this role is for you, and no field experience is required!
What You’ll Do:
Lead & Develop Technicians
- Recruit, hire, and onboard field technicians and apprentices.
- Conduct regular coaching sessions, ride-alongs, and performance reviews.
- Build technical skills, customer experience excellence, and confidence at every stage of technician development.
- Lead ongoing training and customer service best practices.
Drive Operational Excellence
- Oversee daily service operations and technician performance.
- Manage labor efficiency and department schedule.
- Serve as the escalation point for field and customer concerns.
- Align department performance with revenue and profitability goals.
- Maintain exceptional customer satisfaction standards.
Build Culture & Accountability
- Model the company's core values daily.
- Set clear expectations and hold team members accountable.
- Promote collaboration, positivity, and continuous improvement.
- Ensure safety compliance and ethical practices at all times.
What Success Looks Like
- Strong technician retention and engagement.
- Consistent revenue growth.
- Exceptional customer satisfaction ratings.
- A positive, accountable team culture.
Why Join Us?
- Team-focused, supportive work environment
- Opportunity to shape the next generation of field leaders.
- Competitive compensation with performance incentives.
- Company committed to high standards, ethics, and 5-Star service.
- Professional development
- Comprehensive Benefits: Medical, dental, vision, and life insurance.
- Paid vacation
- Company vehicle
- Fun events: family picnics, team outings, cookouts
- 100% local: 2nd generation, women-led, veteran-led, no private equity!
- We proudly serve and give back to our local community
If you are ready to build teams, drive performance, and lead with integrity — we’d love to meet you.
Requirements