Card Services Operations Manager

Liberty FCU, a full-service credit union, is seeking a Card Services Operations Manager to oversee the daily operations and activities of the Card Services Department. The successful candidate must possess exceptional leadership and excellent service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. The ability to coach and mentor employees is required. Candidates must be available to work Saturdays on a rotating basis. Previous credit union or financial institution experience is desired. If interested, please proceed by clicking Apply.

Duties and responsibilities include but are not limited to the following: 

• Coordinate all aspects of the Card Services Department operations and supervise the daily routines of the Card Services Specialists and Instant Issuance Specialist, as well as working directly with the Card Services Contact Center Manager to ensure all responsibilities of the Card Services Department are completed. 
• Provide coaching and support to Card Services Specialists and Instant Issuance Specialist.
• Cultivate a positive work environment.
• Review system enhancements and implement changes as applicable. 
• Implement new products/services as stated in credit union goals.
• Provide support for Card Services inquiries by assisting members and staff.
• Maintain a working knowledge of applicable rules and regulations, update department manuals, and communicate changes to applicable staff. 
• Maintain a working relationship with vendor contacts to resolve issues and review applicable changes.
• Oversee all aspects related to instant issuance including, but not limited to, branch assistance, software updates, machine maintenance, inventory management, and auditing.
• Coordinate and assist in balancing Card Services related General Ledger accounts.
• Process and monitor card reissues.
• Coordinate credit card rate changes with applicable departments and vendors.
• Assist with ScoreCard related processes and inquires.
• Maintain vendor and contact information in Vendor Management system.
• Assist with opening and closing the Operations Center on scheduled Saturdays, as well as serving as a department manager on a rotating Saturday schedule.
• Assist with other tasks when volume is heavy or for vacation relief.
• Develop a working knowledge of applicable business systems.
• Demonstrate appropriate knowledge of company policies and procedures, including security and information security.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Represent the Credit Union in a friendly, positive, and professional manner in member, staff and vendor interactions.
• Any other duties assigned by my supervisor or management. 

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.