About this position
About Inn-Flow
At Inn-Flow, we’re more than a hotel software company - we’re a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences. Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we’re expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.
Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work.
At Inn-Flow, you’ll have the opportunity to do meaningful work, grow your career, and be part of a company that’s shaping the future of hospitality technology.
About the Job
We are seeking an experienced, highly driven Program Manager to play a central role in our growth. This position owns full accountability for bringing new service offerings to market—defining what “ready to ship” looks like, aligning teams around a clear plan, and driving execution across the company.
This is a builder role designed for someone who thrives in dynamic environments, enjoys solving ambiguous problems, and wants direct ownership over launches that materially impact company growth.
What You Will Do
As Program Manager, you will serve as the go-to-market quarterback for new service offerings—responsible for turning strategy into execution and ensuring our teams are prepared to win in the market.
Go-to-Market Leadership
Lead the end-to-end go-to-market program for new service launches, from early definition through post-launch optimization. Define launch scope, success criteria, milestones, dependencies, and risk mitigation plans. Act as the single point of accountability for launch readiness across the organization.Cross-Functional Execution
Lead and align teams across Product, Engineering, Professional Services, Sales, Marketing, Customer Success and Support. Translate product capabilities into concrete deliverables required to sell, implement, support, and scale new services. Drive clarity, momentum, and accountability in an environment where speed and focus matter.Launch Readiness & Market Expansion
Ensure all go-to-market components are delivered and validated, including: Sales enablement and positioning Customer onboarding and service delivery workflows Support readiness and escalation paths Pricing, billing, and operational processes Compliance and regulatory requirements (where applicable) Partner closely with Sales and Customer Success to ensure launches directly support market expansion and customer acquisition goals.Stakeholder Leadership & Communication
Provide clear, concise updates to senior leadership on progress, risks, and launch readiness. Surface tradeoffs early and drive decisions that balance speed, quality, and scalability. Build trust across teams by bringing structure, transparency, and follow-through.Post-Launch Learning & Optimization
Collaborate with Product team to execute post-launch retrospectives and performance tracking. Measure adoption, customer outcomes, and operational effectiveness in collaboration with Product leaders. Feed insights back into Product and Operations to continuously improve future launches.What You Need
3–5 years of experience in Program Management, Project Management, or similar roles driving complex, cross-functional initiatives. Demonstrated success launching new products or service offerings, ideally in a SaaS environment. Proven ability to operate effectively in growth-stage companies where processes are evolving. Strong execution mindset with the ability to turn ambiguity into action. Excellent communication and stakeholder management skills.What Makes You a Standout
Hands-on experience with Payroll Services, including payroll operations, tax filings, compliance, or payroll software platforms. Familiarity with regulated service launches involving financial or employee data. Experience with hospitality, fintech, payroll technology, or labor management systems. Comfort working in Agile or iterative development environments. Experience influencing and building awareness across teams without formal authority.Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
At Inn-Flow, you’ll enjoy: Benefits • Health, dental, and vision insurance • Short-Term Disability & Life Insurance • 401(k) with a generous employer match Time Off & Flexibility • Flexible vacation and PTO • Paid holidays plus a floating holiday • Paid volunteer time • Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays) Work Environment & Culture • A beautiful, modern office in downtown Raleigh • Employer-paid monthly parking • Monthly team socials and regular celebrations • Quarterly all-hands meetings • A culture rooted in recognition, collaboration, and growth • Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.