Personal Injury Coordinator

Job Type
Full-time
Description
Job Purpose:
The Personal Injury Coordinator will assist the Manager in overseeing the day-to-day functions of the personal injury treatment process.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
· Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
· Collects and organizes all necessary documentation related to patients’ cases
· Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims
· Schedules appointments and follow-up meetings with patients and legal team.
· Maintains accurate and up-to-date records of all patient interactions and case details
· Assists with drafting legal documents and correspondence as needed.
· Process and document scheduling requests from law firms, referring physicians, or self-referrals.
· Upload individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
· Assist in managing personal injury emails and incoming correspondence. Contact each respective firm within 24 hours to process their request.
· Manage and update various reports for optimal tracking of pending authorizations.
· Properly manage records, upload them into the appropriate account and patient’s chart.

Requirements SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC.: 

• Bachelor’s degree in a related field or equivalent work experience required  
• 2 or more years of work experience in a legal support role, preferably personal injury law  
• Bilingual required  
• Strong organizational and time management skills  
• Excellent written and verbal communication skills  
• Ability to work independently and as part of a team  
• Proficient in MS Word, Excel, PowerPoint and Outlook  
• Must be able to multi-task in a fast-paced environment and meet deadlines  
• Must possess good problem-solving skills  
• Knowledge of personal injury cases and treatment processes  

WORKING CONDITIONS: Environmental Conditions: Medical Office environment 

Physical Conditions: · Must be able to work as scheduled – typically from 8:00 – 5:00 M-F  · Must be able to sit and/or stand for prolonged periods of time  · Must be able to bend, stoop and stretch  · Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.  

KNOWLEDGE AND SKILLS:  · Must be highly self-motivated  · Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills  · Effectively manages day by organizing and prioritizing  · Protects patient information and maintains confidentiality 

Salary Description $20-$25/hr.