About this position
Salary: $68,000.00 to 72,000.00 Annually
Title: Operations Manager
Location: Santa Cruz, CA
Reports to: General Manager
Job Type: Full-time, Exempt, 32 hours per week, 4 days per week (Tuesday-Friday, 9:00 am - 5:00 pm)
Bicycle Transit Systems is a woman-owned business with a mission to operate bike share systems that create connections in our communities and protect our planet. We operate and manage a portfolio of bike share systems across the United States, as well as a nation-wide customer service call center. We are looking for an exceptional Operations Manager to join our Santa Cruz team!
Santa Cruz BCycle is looking for a qualified full-time Operations Manager to build and lead a fast-paced, customer-focused, fun and hardworking technical operations team. The Santa Cruz BCycle Operations Manager will be a dependable, organized, self-starter who enjoys the challenge of a dynamic environment, is adaptable, works well with a variety of people, Prospective employees must possess excellent technical, management and customer service skills. The ideal candidate is team-driven, goal-oriented, and self-motivated.
A few of the benefits we offer:
Competitive compensation package Affordable medical, dental, and vision insurance options 401k with up to 4% employer match 4-Day work week 3 weeks PTO + 1 week sick time off per year Paid parental leave Free Bike Share membershipsEssential Duties and Responsibilities:
- Build, train, lead, and manage a team of Service Technicians/Bicycle Mechanics to ensure that BCycle’s fleet of electric bikes and stations are a reliable and attractive service for the community; These duties will include:
- Lead a team of Service Technicians and Bicycle Mechanics, including hiring, training, scheduling, and performance evaluations.
- Manage workshop operations and service vehicle fleet including tool and maintenance parts inventory.
- Manage & forecast Tech Operations budget.
- Support station installation and removal process, coordinating vehicle support and staff.
- Coordinate with customer service and operation feedback to serve the needs of customers.
- Work under the guidance of the General Manager.
- Utilize analytics and system software to support operational excellence.
- Complete regular performance reviews of direct reports to ensure that all team members receive performance reviews.
- Other duties as assigned.
Education and/or Work Experience Requirements:
- High proficiency in Excel, Word, Microsoft Applications, and ability to learn new software.
- Excellent organization, written and verbal communication skills; ability to meet deadlines.
- Prior experience directly managing a team of employees.
- Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, manufacturers, subcontractor(s)and clients.
- Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system.
- Organized thinker, with the ability to self-direct under a high-visibility, start-up environment responsible for delivering a 24/7 public transit service.
- Ability to drive continuous improvements of the operations that are in line with international standards and company corporate initiatives.
- Comfortable in a high-pressure, high-visibility, start-up environment.
- Ability to adapt to changing roles.
- Valid driver license and clean driving record
- Small team skills and a willingness to have fun while completing the goals area must!
- A familiarity with Bosch Ebike Systems and Bosch Tech Certified preferred
- Direct experience leading and managing bike share / micro mobility operations preferred
Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This is a full-time position expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.
- May require bending, stooping, and twisting throughout the day.
- May require the ability to regularly lift objects up to 65+lbs and carry objects of this weight for distances up to 150 feet.
- May require the ability to perform work while standing for prolonged periods of time.
- May require working and riding a bicycle outdoors in various temperatures including rain, cold and heat conditions.
- Comfortable with driving, stopping and working in busy outdoor urban environments.
- This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.
Salary Information