Payments Portfolio Manager

Position Overview:

The Payments Portfolio Manager is responsible for supporting the Bank’s payments services sponsorship program portfolio. Reporting directly to SVP Card & Payments Solutions, this position is primarily focused on overseeing customer and prospect review processes, administering committee functions, relationship management activities, portfolio analysis and monitoring related to the Bank’s expanding fintech and payments partner portfolio.

Primary Responsibilities:

Customer Review Process Management:

• Lead coordination of end-to-end customer review process for existing and prospective fintech and payment partners, including:
•  Schedule and organize periodic reviews according to bank policy and regulatory requirements ensuring timely completion
• Coordinate collection and review of required documentation (financial statements, audits, etc.)
• Coordinate input from multiple internal stakeholders, including credit, compliance, risk, operations
• Compile comprehensive review packages including financial performance, compliance status, risk metrics, and operational updates, documenting review findings, recommendations, and required action items
• Follow-up on remediation items and track completion of review-related requirements while maintaining centralized repository of all customer review documentation
• Prepare summary reports of review outcomes for senior management and committees
• Portfolio Analysis & Credit Risk Monitoring

Conduct ongoing portfolio analysis and credit, compliance, and financial risk assessment activities:

• Monitor portfolio credit risk exposure and identify emerging risks or trends requiring attention
• Track key credit metrics and financial performance indicators across the portfolio
• Identify portfolio concentrations, weaknesses, or areas requiring enhanced monitoring
• Support development of risk mitigation strategies and credit recommendations
• Portfolio Support & Administration

Manage tracking of portfolio performance metrics:

• Coordinate monthly and quarterly reporting activities for internal stakeholders, management and committees
• Maintain compliance calendars and tracking systems for renewals, reviews, and other requirements
• Maintain portfolio documentation, including contracts, amendments and other relationship documents
• Track key performance indicators and flag variances or trends requiring review or escalation
• Assist with evaluation of new payments partnership opportunities, including conducting preliminary research and analysis on prospective partners
• Assist with relationship management related activities, including direct communication with payments partners

Payments Committee Administration:

• Coordinate all aspects of the Payments Committee including scheduling meetings, preparing agendas and distributing materials
• Compile and organize documentation for committee review including new program proposals, renewals, periodic reviews, reports and other materials
• Record and distribute meeting minutes and action items
• Maintain committee documentation and ensure proper record-keeping

Other Responsibilities:

Supports compliance with regulatory requirements, card brand rules, and bank policies. Performs related or unrelated duties as required and special projects as assigned to achieve overall strategic objectives.

• Bachelor’s degree in finance, business, economics, or related field, and 5-7 years of experience in banking, fintech, payments, or related field
• Customer service orientation and relationship building skills
• Knowledge of payments industry or familiarity with card brand/network requirements (Mastercard, Visa, NACHA) – or a strong willingness to learn
• Strong organizational, attention to detail, analytical thinking, time management, and problem-solving skills
• Exceptional written, verbal, and interpersonal communication skills
• Past lending or credit analysis experience a plus
• Must be self-motivated with the ability to work independently while supporting team objectives and proven ability to manage multiple priorities
• Working knowledge of CRM systems and communication platforms including Microsoft Teams, and demonstrated ability to coordinate across multiple digital channels for effective stakeholder engagement and information management
• Proficient in MS Office (Excel, Word, PowerPoint, etc.) and able to work with a wide variety of technological solutions and processes
• Professional development interest in payments or banking certifications preferred

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21