Rental Counter Associate

Aaction Rents Santa Rosa, California, United States

About this position

 

Aaction Rents is a locally owned, multi-location equipment rental company serving Sonoma, Solano, and Mendocino Counties. We provide contractors, homeowners, and industrial customers with the equipment they need to get the job done — from heavy construction equipment to lawn & garden tools.

We are growing and looking for a Rental Counter Associate who understands that great service, product knowledge, and follow-through make all the difference.

If you enjoy helping customers, know your way around construction equipment, and thrive in a fast-paced, team-oriented environment — we’d love to meet you.

What You’ll Do

As the face of Aaction Rents, you will:

  • Assist customers in selecting the right equipment for their needs
     
  • Schedule and process rental contracts accurately and efficiently
     
  • Coordinate deliveries and pickups with our transport department
     
  • Work closely with Sales to ensure proper pricing
     
  • Answer rental questions in person and over the phone
     
  • Follow up with customers regarding ongoing rental needs
     
  • Handle cash and credit card transactions
     
  • Communicate qualified leads to our Inside Sales Coordinator
     
  • Follow our established chain of command
     
  • Maintain a professional appearance and positive attitude
     
  • Complete at least 20 hours of continued education and training annually
     
  • Support overall store operations as directed by the Store Manager
     

We are customer-centric and results-driven. That means:

  • You anticipate customer needs
     
  • You go beyond basic service expectations
     
  • You act with the customer in mind
     
  • You focus on solutions and business results

Requirements

 

What We’re Looking For

Education & Experience

  • High school diploma or equivalent
     
  • 1+ year rental industry experience preferred
     
  • Familiarity with construction, heavy-duty, lawn & garden, and industrial equipment
     

Skills & Abilities

  • Valid California driver’s license with clean DMV record
     
  • Strong communication and customer service skills
     
  • Ability to work independently and as part of a team
     
  • Basic mechanical aptitude
     
  • Comfortable working in a fast-paced environment
     

Physical Requirements

This is an active position that requires:

  • Frequent squatting, reaching, pushing, and pulling
     
  • Standing and sitting for extended periods
     
  • Lifting 25–80 lbs regularly and occasionally up to 100 lbs
     
  • Ability to move safely over uneven terrain or in confined spaces
     
  • Awareness and responsiveness to potentially hazardous situations
     

Why Aaction Rents?

We’re proud to be a local company built on strong relationships and a commitment to doing things the right way.

Customer : Quality : Crew – The Best
Do Good and Be Kind

If you take pride in your work, enjoy helping customers succeed, and want to be part of a team that supports each other — we’d love to talk.