Manager of Transition Services II

The Organization

San Gabriel/Pomona Regional Center (SG/PRC) is a private, nonprofit agency contracted with the California Department of Developmental Services (DDS) to provide services and supports to individuals with intellectual and developmental disabilities. We proudly serve 30 cities across the Foothill, Pomona, and El Monte Health Districts within Los Angeles County. Our services span the full lifespan—from infants and toddlers, school-age children, and transition-age youth to adults and aging adults. At SG/PRC, our work is guided by compassion, collaboration, integrity, and a shared commitment to making a meaningful difference in the lives of the individuals and families we serve.  

Position Description

Under the general direction of the Associate Director of Family and Transition Services, the Manager of Transition Services provides strategic leadership to a team of dedicated Service Coordinators, ensuring effective service delivery and high-quality, person-centered practices. The Manager promotes collaboration, drives continuous improvement, and advances the organization’s commitment to empowering the individuals and families served. 

Essential Job Functions

• Provide direction and leadership to Service Coordinators, including effective coaching and supervision to promote professional growth and performance.
• Assign individuals to Service Coordinators and oversees the service coordination process to ensure efficient and effective service delivery.
• Conduct monthly unit meetings and individual supervision sessions with staff to facilitate communication, address concerns, and support ongoing development. 
• Interact with vendors, individuals and/or family members, and other personnel as required to coordinate services and ensure client needs are met.
• Ensure compliance with agency standards, policies, and procedures across all service activities.
• Maintain effective performance tracking, conduct employee evaluations, and identify areas of strength and opportunities for improvement. 
• Approve expenditures of agency purchase of service funds.
• Participate in consultation committees.
• Serve on internal committees as assigned to support agency goals and foster collaborative efforts.
• Serve as representative to other community agencies.
• Maintain accurate documentation and reporting related to client services and staff activities. 
• Support staff with Notice of Action (NOA).
• Support staff with advocacy assistance training in educational services.
• Participate in after-hours On Call Coverage for the agency.  
• Perform additional duties that support departmental and organizational goals. 

Employment Standards

• A master's degree in social work or a related field is preferred and three years of experience supporting individuals with developmental disabilities.
• Bachelor’s degree with at least five years of relevant experience.
• Combination of training and supervisory experience that demonstrates the required knowledge and abilities may also qualify.

Knowledge and Abilities

• Demonstrated ability to provide effective supervision, coaching, and staff development.
• Working knowledge of Regional Center systems, policies, and procedures.
• Familiarity with medical and psychological terminology.
• Understanding of developmental assessments. 
• Awareness of multicultural considerations in service delivery, family support needs, and available community resources.
• Strong ability to instruct, guide, and motivate staff toward high-quality service delivery.
• Ability to analyze complex issues and recommend effective, person-centered solutions.
• Excellent written and verbal communication skills.
• Proven adaptability and capacity to manage shifting priorities in a fast-paced environment.
• Ability to apply sound judgment and de-escalate conflicts and disagreements.  
• Strong teamwork and collaborative skills. 

Other Essential Requirements

Employees using a private vehicle for agency purposes must maintain a valid driver's license and minimum liability insurance coverage.

Physical Demands & Work Environment

• Primarily sedentary work performed in an office environment.
• Occasional driving to and from field visits and meetings. 
• Ability to sit for extended periods and operate a computer and standard office equipment.
• Clear verbal communication in person and by phone. 
• Occasional standing, walking, bending, and reaching to access files and supplies. 
• Occasional lifting, pushing, or pulling of items up to 25 pounds. 
• Adequate visual acuity to read documents, use a computer monitor for prolonged periods, and review detailed information. 
• Work occurs in a typical office setting with standard lighting, temperature, and moderate noise levels. 
• Employees are expected to follow safe and ergonomic work practices. 

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

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