About this position
Title: Guest Service Manager
Type: Full-Time
Location: Bethany Home
Work type: Onsite
Pay Range: $20.00
Description
We're Hiring!
Join the Bethany Team
Job Title: Gust Service Manager
Compensation: $20.00
Hours: 6:00 am to 2:30 pm and 10:30 am to 7:00 pm
_____________________________________
The Opportunity
The Guest Service Manager is responsible for the food and beverage service throughout the facility. Service areas include, but are not limited to, the main dining room, room service, the Herb Garden, SNF, Heartwood, the Pines, Shadow Woods, meetings and events/catering. The individual is accountable for the service staff and the quality and consistency of service provided. The Guest Service Manager will train, schedule, and manage staff to meet the current and changing needs of Bethany residents, families, and external events.
Key Responsibilities
Competency provides appropriate food service assistance and/or operational
support function in conjunction with the Food and Beverage Director and the Kitchen
Manager:
1. Menu execution and delivery are to be consistent with typical restaurant models of
methodology. Monitors FOH service to include timeliness, presentation, and
satisfaction.
2. Directly responsible for the quality of service provided. Oversees dining staff and
service in all areas’ campus-wide with a huge emphasis on resident/guest
satisfaction. A constant “on floor” presence, working with staff, and “table
touches” for all residents/guests are required.
3. Uses information gleaned from staff, resident, and family polls to enhance
food service operations.
4. Hosts, serves tables, expedites food, etc., during meal service – all in a courteous
and professional manners.
5. Knowledge of accepted nutritional standards and facility policies and procedures
of the department. Able to apply these principles and to establish criteria to ensure
that the established standards of quality are met. Demonstrates understanding of
special diets while appreciating the importance of food in enhancing the quality of
life for residents.
6. Verifies resident information daily regarding new admissions, hospitalizations,
expirations, diet order changes, room and unit changes, and daily census, food
preferences, meal outings, special events, and birthday parties, and relays this
information to staff. All forms used need to be easily readable and consistent for
accuracy.
7. Knowledgeable and respectful of the rights, dignity, and individuality of each
resident in all interactions. Able to act as a role model for staff by protecting and
promoting residents’ rights in all interactions with residents, staff, families,
vendors, and government agencies. Interact with patience and kindness, maintaining a positive attitude toward residents. Makes prompt efforts to resolve
all residents’ concerns or grievances.
8. Demonstrates a high level of interpersonal skills to interact with facility staff,
residents, and families. Take corrective action as needed.
9. Consistently follows and enforces proper procedures and processes for
conformance to standards by all employees. Coordinates and supervises the work of
employees. Ensures accurate portion control, appearance, and temperature
control.
10. Handles, prepares, labels, stores, and disposes of all food (such as soups, salads,
desserts, beverages, etc.) according to all HAACP and department policies.
Cleans and sanitizes workstations before and after all food prep. Follows recipes
to meet menu standards, ensure portion control, and prevent waste.
11. Responsible for ensuring detailed cleaning of all dining areas and service
equipment is completed regularly according to written and posted side work sheets.
12. Completes random inspections of service equipment. Reports all
problems to Maintenance and the Food and Beverage Director.
13. Assist with the planning, set up, and service of special functions and catered
events, while following proper procedures and meeting high-quality demands.
14. Assists the Kitchen Manager with tasks when necessary and performs all other
duties as assigned by the Food and Beverage Director.
What You Bring to Bethany
Five years of relevant experience is required, three of which are in management positions.
High School diploma or equivalent required. Culinary or Hospitality Management degree preferred.
Serve-Safe certified, or ability to attain certification within 90 days of hire.
Solve practical problems with a variety of variables using critical thinking and basic math skills.
Ability to carry out all assigned tasks, duties, and instructions (verbal or written) adequately and in accordance with facility mission and philosophy and department goals and objectives, both physically and mentally.
All general staffing requirements and an understanding of the needs of the elderly.
Why Work at Bethany?
• Join a supportive, mission-driven team that values compassion and care.
Make a meaningful impact in the lives of seniors in a warm, close-knit community.
• Enjoy competitive pay and a strong benefits package.
• Take advantage of training and career growth opportunities.
What We Offer: Competitive Wages + Full Benefits Package
• Health, Dental, and Vision Insurance
403B Retirement Plan with Employer Matching
Life Insurance & Short-Term Disability
Generous Paid Time Off (PTO) On-Site Perks
Wellness Center access (with employee discount!)
On-site restaurant Bleu Barn – employees get 50% off Work-Life Balance
• Flexible Scheduling
• No Mandated Overtime
________________________________________
Apply Today!
Submit your application at: https://www.bethanyofwaupaca.com For questions, contact: Nicole Bates (715) 942-1043 or NicoleB@bethany-home.com ________________________________________
About Us
Located on the shores of beautiful Shadow Lake in Waupaca, Wisconsin, Bethany is a faith-based, non-profit senior living community providing a nurturing Christian environment and continuum of care that responds to individual needs and choices at all life stages. Our care model includes independent living, assisted living, skilled nursing care, and rehabilitation. Bethany has a rich legacy of providing exceptional care for over 130 years. Our core values of Stewardship, Empowerment, Respect, Vision, Integrity, Compassion, and Excellence (S.E.R.V.I.C.E) continually inspire us to reach new heights in senior living. If this is the type of culture and team you would like to be a part of, please apply today! Bethany is an Equal Opportunity Employer
Type: Full-Time
Location: Bethany Home
Work type: Onsite
Pay Range: $20.00
Description
We're Hiring!
Join the Bethany Team
Job Title: Gust Service Manager
Compensation: $20.00
Hours: 6:00 am to 2:30 pm and 10:30 am to 7:00 pm
_____________________________________
The Opportunity
The Guest Service Manager is responsible for the food and beverage service throughout the facility. Service areas include, but are not limited to, the main dining room, room service, the Herb Garden, SNF, Heartwood, the Pines, Shadow Woods, meetings and events/catering. The individual is accountable for the service staff and the quality and consistency of service provided. The Guest Service Manager will train, schedule, and manage staff to meet the current and changing needs of Bethany residents, families, and external events.
Key Responsibilities
Competency provides appropriate food service assistance and/or operational
support function in conjunction with the Food and Beverage Director and the Kitchen
Manager:
1. Menu execution and delivery are to be consistent with typical restaurant models of
methodology. Monitors FOH service to include timeliness, presentation, and
satisfaction.
2. Directly responsible for the quality of service provided. Oversees dining staff and
service in all areas’ campus-wide with a huge emphasis on resident/guest
satisfaction. A constant “on floor” presence, working with staff, and “table
touches” for all residents/guests are required.
3. Uses information gleaned from staff, resident, and family polls to enhance
food service operations.
4. Hosts, serves tables, expedites food, etc., during meal service – all in a courteous
and professional manners.
5. Knowledge of accepted nutritional standards and facility policies and procedures
of the department. Able to apply these principles and to establish criteria to ensure
that the established standards of quality are met. Demonstrates understanding of
special diets while appreciating the importance of food in enhancing the quality of
life for residents.
6. Verifies resident information daily regarding new admissions, hospitalizations,
expirations, diet order changes, room and unit changes, and daily census, food
preferences, meal outings, special events, and birthday parties, and relays this
information to staff. All forms used need to be easily readable and consistent for
accuracy.
7. Knowledgeable and respectful of the rights, dignity, and individuality of each
resident in all interactions. Able to act as a role model for staff by protecting and
promoting residents’ rights in all interactions with residents, staff, families,
vendors, and government agencies. Interact with patience and kindness, maintaining a positive attitude toward residents. Makes prompt efforts to resolve
all residents’ concerns or grievances.
8. Demonstrates a high level of interpersonal skills to interact with facility staff,
residents, and families. Take corrective action as needed.
9. Consistently follows and enforces proper procedures and processes for
conformance to standards by all employees. Coordinates and supervises the work of
employees. Ensures accurate portion control, appearance, and temperature
control.
10. Handles, prepares, labels, stores, and disposes of all food (such as soups, salads,
desserts, beverages, etc.) according to all HAACP and department policies.
Cleans and sanitizes workstations before and after all food prep. Follows recipes
to meet menu standards, ensure portion control, and prevent waste.
11. Responsible for ensuring detailed cleaning of all dining areas and service
equipment is completed regularly according to written and posted side work sheets.
12. Completes random inspections of service equipment. Reports all
problems to Maintenance and the Food and Beverage Director.
13. Assist with the planning, set up, and service of special functions and catered
events, while following proper procedures and meeting high-quality demands.
14. Assists the Kitchen Manager with tasks when necessary and performs all other
duties as assigned by the Food and Beverage Director.
What You Bring to Bethany
Five years of relevant experience is required, three of which are in management positions.
High School diploma or equivalent required. Culinary or Hospitality Management degree preferred.
Serve-Safe certified, or ability to attain certification within 90 days of hire.
Solve practical problems with a variety of variables using critical thinking and basic math skills.
Ability to carry out all assigned tasks, duties, and instructions (verbal or written) adequately and in accordance with facility mission and philosophy and department goals and objectives, both physically and mentally.
All general staffing requirements and an understanding of the needs of the elderly.
Why Work at Bethany?
• Join a supportive, mission-driven team that values compassion and care.
Make a meaningful impact in the lives of seniors in a warm, close-knit community.
• Enjoy competitive pay and a strong benefits package.
• Take advantage of training and career growth opportunities.
What We Offer: Competitive Wages + Full Benefits Package
• Health, Dental, and Vision Insurance
403B Retirement Plan with Employer Matching
Life Insurance & Short-Term Disability
Generous Paid Time Off (PTO) On-Site Perks
Wellness Center access (with employee discount!)
On-site restaurant Bleu Barn – employees get 50% off Work-Life Balance
• Flexible Scheduling
• No Mandated Overtime
________________________________________
Apply Today!
Submit your application at: https://www.bethanyofwaupaca.com For questions, contact: Nicole Bates (715) 942-1043 or NicoleB@bethany-home.com ________________________________________
About Us
Located on the shores of beautiful Shadow Lake in Waupaca, Wisconsin, Bethany is a faith-based, non-profit senior living community providing a nurturing Christian environment and continuum of care that responds to individual needs and choices at all life stages. Our care model includes independent living, assisted living, skilled nursing care, and rehabilitation. Bethany has a rich legacy of providing exceptional care for over 130 years. Our core values of Stewardship, Empowerment, Respect, Vision, Integrity, Compassion, and Excellence (S.E.R.V.I.C.E) continually inspire us to reach new heights in senior living. If this is the type of culture and team you would like to be a part of, please apply today! Bethany is an Equal Opportunity Employer
Salary Information
$20 - $20
Hourly Wage