Supervisor, Internal Operations

Who We Are

John Paul Mitchell Systems (“JPMS”) is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG.

We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.

Who You Are: 

You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture.

About the Role 

The Supervisor, Internal Operations oversees day-to-day distribution center activities to ensure safe, efficient, and accurate movement of goods throughout the facility. This role provides hands-on leadership in labeling machinery operations, inventory order fulfillment, and material handling equipment (MHE) utilization. The ideal candidate is a proven leader who excels at workforce planning, performance improvement, process optimization, and team development within a dynamic, high-volume environment.

What You will Do:

Team Leadership

• Training and Development: Training and mentoring team members on bulk pick processes, customer service protocols, and relevant software
• Time & Attendance Management: Ensure accurate and timely records are kept for assigned direct reports. Counsel as necessary
• Performance Management: Facilitate ongoing coaching and year-end performance review and compensation processes

Operations Management

• Order Fulfillment: Supervising the process of picking, packing, and shipping orders, ensuring accuracy and timely delivery
• Inventory Management: Monitoring stock levels, identifying potential shortages, and collaborating with procurement to ensure adequate inventory
• Customer Service: Addressing customer inquiries, resolving issues, and ensuring a positive customer experience
• Performance Management: Monitoring team performance, providing feedback, and addressing any issues or concerns
• Scheduling and Task Assignment: Assigning tasks and responsibilities to team members, ensuring efficient workflow and coverage
• Identifying and Implementing Improvements: Identifying areas for process improvement and implementing solutions to enhance efficiency and customer satisfaction
• Data Analysis: Analyzing sales data, customer feedback, and other relevant metrics to identify trends and opportunities for improvement

Warehouse Processes

• For all processes below under scope of responsibility, this role is responsible to the recommendation of process improvements to the area (manager(s), and lead execution of approved delegations
• Use Radio Frequency Scan gun (RF Gun) to scan all product moves at the warehouse
• Receiving: Unloading trucks, receiving, and inbound audits
• Put away: Move pallets of product to storage locations
• Replenishment/Transport: Transport pallets of product to new locations within warehouse
• Inventory: Counting and confirming inventory, conducting inventory audits, and reporting discrepancies 
• Order fulfillment: case picking, pallet picking, packing, and preparing orders for shipment, including e-commerce
• Shipping: Load outbound products on to delivery vehicles. Ensure proper placement and securing items inside delivery vehicles. Create and attach necessary shipping documents to packages, including labels, invoices, and packing slips
• Outbound Audit: Inspect products for damage or defects before packaging and shipping
• Equipment operation: Safely operating turret truck, reach truck, Standup forklifts, walkie riders, electric pallet jacks, shrink machines, and other warehouse machinery
• View or input information into a warehouse management system (WMS), enterprise resource system (ERP), or another database
• Warehouse maintenance: Keeping the warehouse clean and tidy, and performing general cleanup and organization. Sweeping floors, emptying trash cans, wiping down forklifts and warehouse equipment
• Health and safety: Following health and safety guidelines and ensuring a clean and safe working environment
• Perform rework function as required

Required Qualifications:

Skills: 

• Proficiency in Microsoft Office suite (MS Word/Excel)
• Physical ability to lift and move heavy items up to 50 lbs. and stand for extended periods
• Ensure accurate and timely submission of timecards for all assigned direct reports
• Ability to uphold JPMS policies & procedures
• Attention to detail: Accuracy and precision are critical to avoid errors and discrepancies
• Organizational skills: The ability to organize and arrange products efficiently
• Communication: The ability to communicate effectively is critical in a warehouse setting
• Teamwork: As a warehouse specialist, you rarely work alone
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Ability to operate Turret Trucks, Standup Fork Trucks, Electric Pallet Jacks (EPJ), and Walkie Riders

Education:  

• High school diploma or GED required

Experience: 

• 3+ years warehouse, manufacturing or production experience required

Preferred Qualifications:

Skills: 

• Proficiency in using Warehouse Management Systems (specifically D365)

Education:  

• Associate’s Degree preferred

Experience: 

• 1+ years’ experience supervising hourly employees strongly preferred 

We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. 

Physical Requirements: 

• Lifting and Carrying: The ability to lift and carry objects of varying weights, often up to 50 pounds or more, is a core requirement. 
• Standing and Walking: Warehouse work often involves being on your feet for the majority of the shift, requiring endurance and stamina. 
• Mobility: Maneuvering in tight spaces and on different surfaces is necessary, including bending, stooping, and reaching. 
• Repetitive Tasks: Repetitive motions like packing boxes or scanning items can be physically demanding. 
• Balance and Coordination: Maintaining balance on uneven surfaces or when working at heights is important. 
• Strength and Endurance: Warehouse work requires overall physical strength and the ability to sustain energy throughout the workday. 
• Manual Dexterity: The ability to handle and manipulate small items, operate equipment, and perform precise movements is also required.  In addition to physical demands, warehouse work may also involve:
• Working in Various Conditions: Warehouses can have fluctuating temperatures and maybe dusty or noisy environments. 
• Adhering to Safety Guidelines: Following safety protocols, using personal protective equipment, and maintaining a safe working environment are essential. 
• Working as Part of a Team: Warehouse work often involves collaboration and teamwork. 
• Flexibility: The ability to adapt to changing tasks, learn new skills, and work in a fast-paced environment is valuable. 

Competitive Compensation: 

• The expected base salary range for this position is $60,000 to $65,000. The exact base salary is determined by various factors including geographic location, experience, skills, and education.
• Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
• Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

We are an Equal Opportunity Employer and take pride in a diverse environment.