Hotel Manager

Who We Are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Acme Hospitality’s Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for our success.

Position Summary:

Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Service strategy and initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Acme Management Team member Qualities:

• A strong and committed work ethic with an ever-present enthusiasm. 
• Flexible and available to work weekends, evenings and holidays as needed.
• A passion for work and knowledge of the hospitality industry. 
• Someone who can lead and takes pride in teaching others
• Someone who is honest and has integrity
• Ability to multitask under pressure with a smile
• A true team player, proactive and always going above and beyond
• An eye for detail, cleanliness and organization 
• Someone who is humble and always willing to learn and get better
• Someone who has the ability to make appropriate decisions in adverse situations
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be

The Overall role of the Hotel Manager is to:

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and other departments including food and beverage.
• Ensure smooth and efficient operations in all areas, adhering to quality standards and guest satisfaction.
• Develop and implement operational policies and procedures to maintain a high level of service and productivity.
• Monitor and evaluate performance metrics to identify areas for improvement and take corrective actions when necessary.
• Work closely with the General Manager to increase overall sales and profitability and exceed budgeted financial benchmarks.
• Collaborate with our sister hotels for sales and marketing, staffing needs, cross training, projects, and any other operational efforts as needed.

Guest Experience:

• Foster a guest-centric culture, emphasizing exceptional customer service and personalized experiences.
• Monitor guest feedback and reviews, addressing any concerns or issues promptly to ensure guest satisfaction.
• Coordinate with various departments to ensure a seamless and enjoyable guest experience throughout their stay.
• Anticipate guest needs and preferences, going above and beyond to exceed expectations.

Staff Management and Training:

• Recruit, train, and supervise hotel staff, including front desk personnel, housekeeping staff, and other departments as applicable.
• Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and feedback to ensure a motivated and skilled team.
• Develop training programs and initiatives to enhance employee skills, knowledge, and professionalism.
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.

Relationship Management:

• Build and maintain positive relationships with guests, suppliers, vendors, and local community stakeholders.
• Participate in industry events, networking opportunities, and engage in community outreach to promote the hotel.

Sales and Revenue Management:

• Develop and implement strategies to maximize revenue and occupancy rates.
• Monitor market trends, competitor activities, and pricing strategies to identify opportunities for growth.
• Collaborate with the sales and marketing team to develop and execute effective promotional campaigns and strategies.
• Manage the budget and financial performance of the hotel, including revenue forecasting, cost control, and financial reporting.

Quality Assurance and Compliance:

• Ensure compliance with all relevant regulations, standards, and licensing requirements.
• Conduct regular inspections to maintain high cleanliness and maintenance standards.
• Implement and maintain health and safety procedures, ensuring a safe environment for guests and staff.

Financials:

• Ensure Ops statement is accurate.
• Achieve budgeted sales goals.
• Responsible for cash management, closing and opening reports, and nightly closeouts.
• Meet the overall Labor budget.
• Meet the Cost of Goods Budget.
• In collaboration with the General Manager, oversee Guest Recovery, approve Comp review and accountability.
• Ensure proper coding and scanning of all invoices in accordance with Chart of Accounts.

State of the Property:

• Responsible for cleanliness and all repair of the entire interior and exterior of the property.
• Keep all signage up to date and accurate including special boards and exterior signage.
• Take the lead on making sure that the hotel is both clean and in compliance with health department standards.
• Responsible for volume and proper music selection.
• Ensure proper lighting levels interior and exterior.
• Ensure property is well maintained and that all mechanical and technical areas are kept in good working condition for the safety of the occupants and the longevity of the assets. 
• Participate in coordinating upgrades, contract work and engineering projects as needed to maintain the overall condition, safety and health ratings of the property. Ensuring safety is a top priority.

Human Resources:

• Manage conflict resolution with maximum empathy and minimum liability. Maintain high ethical standards, ensure all staff members follow hotel policies, are compliant with behavioral standards, and follow applicable federal and state employment regulations. 
• Ensure timely and accurate onboarding of New Hires.
• Report all necessary updates and corrections to payroll and accounting department.
• Maintain and manage clock-ins/outs, breaks, overtime and break violations.
• Maintain all new hire packets in conjunction with Human resources.
• Ensure all hiring and termination procedures are in place including corrective counseling documentation.
• Ensure all team members are following company policies and procedures.
• Perform annual hourly performance reviews.
• Follow proper workman’s comp procedures.

Reporting Structure:

• The Hotel Manager reports to the General Manager.

Supervisory Responsibilities:

• The Hotel Manager oversees and manages all Hotel team members.

Position Requirements:

• Degree in Hotel or Hospitality Management preferred
• 3-5 years in Operational experience in a comparable
• Ability to multitask at a high level.
• The Hotel Manager oversees and manages all Hotel team members.
• Exceptional judgment and decision-making skills.
• Flexible and available to work weekends, evenings and holidays as needed.

Travel Requirements:

The Hotel Manager may be asked to travel periodically.

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

Systems you need to know:

CTUIT, Microsoft Office, Focus POS, TripleSeat, Excel, Word, InDesign

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree with this position and agree that I am able to perform or meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. 

Physical Requirements:

Standing - Constant

Walking - Constant

Sitting - Frequent

Climbing - OCCASIONAL 

Crawling - N/A 

Kneeling - FREQUENT OCCASIONAL

Bending - OCCASIONAL FREQUENT

Reaching above Shoulder - Constant FREQUENT

Lifting:

10 lbs. - Constant 

11 - 20 lbs. - Constant 

21 - 50 lbs. - FREQUENT 

50 - 100 lbs. - OCCASIONAL 

Carrying:

10 lbs. - Constant 

11 - 20 lbs. - Constant FREQUENT

21 - 50 lbs. - OCCASIONAL FREQUENT

51 - 100 lbs. - OCCASIONAL 

Pushing - Constant 

Pulling - Constant 

Manual Dexterity - Constant 

Bi-Manual Dexterity - Constant 

Fine Motor Skills - Constant 

Gross Motor - Constant 

Eye/Hand Coordination - Constant 

Near Vision - Constant 

Far Vision - Constant 

Color Recognition - Constant 

Hearing - Constant 

Other -   

ENVIRONMENTAL FACTORS

Working Outside YES 

Working Inside YES 

Working alone YES 

Working closely with others YES 

Excessive cold/heat YES 

Excessive humidity/dampness YES 

Noise/Vibrations YES 

Working above ground YES 

Working below ground NO 

Working with chemicals/solvents/detergents/cleaners YES 

Working on uneven surfaces NO 

Operating moving equipment or vehicles NO 

Working around machinery or moving equipment YES 

Climbing on scaffolds or ladders YES 

Working under hazardous conditions NO