About this position
Description:
Diagnose, maintain and repair heating and cooling units for both commercial and residential customers. Perform repairs of mechanical and electrical components of these systems.
- Demonstrate excellent customer service skills with a desire to exceed customer expectations
- Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated
- Maintain good working order of company vehicle, report any mechanical issues
- Maintain proper stock, parts, tools and safety equipment in company vehicle
- Diagnose diverse service issues, obtain necessary replacement parts; explain fully to customer what the issue is and what corrective action has been taken
- Participate in company provide training opportunities on latest industry technologies
- Identify and report potential opportunities for additional business (newer system, service contracts and additional services other duties as assigned
- Maintain a regularly punctual attendance record, fill out daily timecard accurately
- Adhere to all company safety rules and regulations
- Accuracy of paperwork, labor hours and materials charged to customers
- Limit number of warranty callbacks on workmanship, or incorrect diagnosis.
- Maximize number of sales leads, maintenance contracts and product sold
- Regular use of personal protective equipment
- Come to work ready to work with proper tools and attire
- Willingness to invest time in training seminars and classes
- Cleanliness and organization of company vehicle and worksite (customer’s homes)
- Effective communication with dispatchers
- Valid driver license and clean driving record, insurable by company insurance
- Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
- Possess excellent time-management and communication skills
- Ability to lift, push or pull up to 100 lbs.
- Ability to work outside in a wide range of temperatures
- Demonstrate mechanical aptitude
- Willingness to further develop skills through training seminars and classes
- Must be able to pass pre-employment drug screen
- Possess or have the ability to acquire EPA certification
- Ability to interpret wiring diagrams and blueprints
- Basic written and verbal English language communication skills
- Strong analytical thinking skills with high attention to detail
- Minimum High School diploma, GED or equivalent
- 5 + year's experience troubleshooting, maintaining and repairing diverse HVAC issues
- Possess or have the ability to acquire Low Voltage Energy License