EZ-CAP Technician

About Us:

Astiva Health, Inc. is a Medicare and HMO healthcare organization committed to delivering accessible, affordable, and high-quality care while improving outcomes for the diverse communities we serve. Through innovation, collaboration, and a strong focus on member-centered care, we strive to make a meaningful, lasting impact on healthcare delivery.

SUMMARY: The EZ-CAP Technician I provides operational and administrative support for EZ-CAP, EZ-NET, and EZ-CARE systems, focusing on user access, data updates, request intake, and task tracking under established procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

•  Manages, tracks, and prioritizes inbound EZ-CAP support and project emails according to established procedures.
•  Maintains staffing logs and workload reporting based on inbound email activity.
•  Creates, updates, disables, and resets EZ-CAP, EZ-NET, and EZ-CARE user accounts per approved requests.
•  Updates user access rights in accordance with security policies.
•  Configures provider and vendor profiles using documented procedures.
•  Updates member records in EZ-CAP per policy guidelines.
•  Creates health plan records and benefit options using approved templates.
•  Logs, tracks, and assigns all project and configuration requests.
•  Provides administrative and operational team support.
•  Gathers data and documentation for project and configuration work.
•  Supports meeting scheduling, minutes, and action-item tracking.
•  Maintains organized tracking and documentation records.
•  Escalates complex issues to senior staff.
•  Performs other duties as assigned.

OTHER SKILLS and ABILITIES:

•  Ability to learn quickly and follow new procedures and workflows.
•  Team-oriented with strong attention to accuracy and documentation.
•  Entry-level problem-solving skills with appropriate escalation.
•  Able to communicate basic technical information effectively.

BENEFITS:

•  401(k)
•  Dental Insurance
•  Health Insurance
•  Life Insurance
•  Vision Insurance
•  Paid Time Off
•  Free catered lunches

EDUCATION and/or EXPERIENCE:

•  Bachelor’s degree in healthcare, IT, or related field required.
•  1 year of experience in Managed Care or healthcare-related environment.
•  EZ-CAP knowledge preferred but not required.
•  Basic understanding of healthcare or system workflows.
•  Strong communication and customer service skills.
•  Proficiency in Microsoft Word, Excel, and Outlook.
•  Ability to follow documented procedures and manage tasks in a fast-paced environment.