Account Manager I/II/III

SCS Interiors is seeking a detail-oriented and customer-focused Account Manager to serve as the primary liaison between our clients and internal production teams. This role is responsible for ensuring customer orders are accurate, materials are coordinated, timelines are communicated, and projects move smoothly from purchase order to production.

If you enjoy working with customers, managing details, and keeping operations organized in a fast-paced environment, this role is for you.

Key Responsibilities

Customer & Order Management

• Serve as the main point of contact for assigned customers
• Review contracts and purchase orders to ensure accuracy and feasibility
• Assess customer needs and confirm SCS has capacity and capability to meet expectations
• Communicate order volume and deadlines to the Director of Production
• Proactively resolve customer concerns and manage rework/returns when necessary
• Provide timely updates on order status and delays

Job Setup & Production Coordination

• Create detailed job travelers for all purchase orders
• Select appropriate materials and routing steps for each job
• Coordinate with Purchasing & Inventory Control to confirm material availability
• Release work orders to production once materials are confirmed 

Internal Tracking & Documentation

• Maintain accurate internal logs and tracking systems for all orders
• Document delays, including those related to customer response
• Assist with billing and shipping documentation as needed
• Update department procedures as processes evolve

Education & Experience

• Minimum of 2 years of office experience, including customer communication via phone and email
• Proficiency in Microsoft Word, Excel, Outlook, PDFs, Google Docs, and internet research
• Knowledge of general aviation aircraft preferred  

Skills & Abilities

• Strong attention to detail and follow-through
• Ability to manage multiple priorities and shifting deadlines
• Strong written and verbal communication skills
• Team-oriented mindset with the ability to collaborate across departments
• Ability to read, write, and understand English instructions
• Regular on-site attendance required
• Ability to sit or stand for extended periods