Lead Maintenance Technician

Who We Are 

ARTISAN is a growing multifamily investment and property management company focused on creating communities where people are proud to live and work. We own and operate apartment communities across the Midwest and are known for our strong operational standards, collaborative culture, and people-first mindset.

We’re a team of driven, approachable professionals who move quickly, communicate openly, and support one another. We take our work seriously, but we believe work should still be enjoyable. At ARTISAN, you’ll find a culture that values accountability and results, encourages learning and growth, and appreciates a good laugh along the way.

We move fast and keep things organized, adaptable, and steady. We trust our people, give them room to take ownership, and believe the best ideas can come from anywhere. If you enjoy working with smart, supportive teammates in a role where your contributions truly matter, you’ll feel right at home at ARTISAN.

Core Values in Action 

At ARTISAN, our team members are guided by five Core Values that define how we work and serve our communities. 

• Empowerment: We provide clear direction, share knowledge, and support one another so every team member has the confidence and tools to succeed.
• Integrity: We lead with consistency, accountability, and professionalism, upholding ARTISAN’s standards, policies, and commitments in everything we do.
• Compassion: You approach residents and team members with empathy and respect, recognizing the challenges that transitions can bring and supporting others with patience and understanding. 
• Stewardship: We take pride in protecting ARTISAN’s assets, reputation, and resources through thoughtful decisions, strong performance, and attention to detail.
• Community: We build trust, collaborate openly, and create a sense of belonging — fostering a culture where people feel connected, supported, and proud to be part of ARTISAN.

Summary of Position 

The Lead Maintenance Technician plays a critical role in ensuring the overall upkeep and functionality of the apartment community. This is a working lead position, with day-to-day maintenance responsibilities at its core. In addition to performing repairs, preventive maintenance, and responding to resident service requests, the Lead Technician will serve as a resource and mentor to the maintenance team, helping to uphold standards, share knowledge, and contribute to a culture of continuous improvement—without assuming full supervisory or managerial duties.

Principal Accountabilities  

• Perform hands-on maintenance duties including troubleshooting, diagnosing, repairing, or replacing:
• • HVAC systems (split systems, heat pumps, PTACs)
  • Appliances
  • Electrical and plumbing systems (including water heaters)
  • Building elements (floors, walls, ceilings, doors, windows, roofing, siding, etc.)
• Complete resident work orders in a timely, courteous, and professional manner.
• Participate in the on-call emergency maintenance rotation and ensure proper response protocols are followed.
• Assist in maintaining curb appeal and community standards through exterior and grounds upkeep.
• Support property readiness by participating in apartment turnovers, inspections, and make-readies.
• Help implement preventive maintenance schedules to extend equipment life and minimize breakdowns.
• Maintain safety procedures, proper storage of tools/equipment, and adherence to OSHA and EPA standards (especially regarding pool/spa maintenance and refrigerant handling).
• Provide informal guidance and support to maintenance team members; offer troubleshooting tips, share best practices, and help new team members onboard and learn the Artisan way.
• Coordinate with the Community Manager or Director of Maintenance Operations on vendor oversight and supply needs, as requested.
• Maintain accurate logs and inventories of tools, parts, and maintenance activities.
• Lead by example in following Artisan policies and procedures, Fair Housing, ADA, and other regulatory standards.
• Participate in Artisan-led training and development programs.
• Oversee team of 2-3 Maintenance Technicians, sharing maintenance workload and coaching as needed.

Qualifications:

• 5+ years of experience in multifamily or similar maintenance environment preferred.
• EPA Universal or Type II Certification preferred.
• CPO (Certified Pool Operator) certification, or willingness to obtain.
• Ability to mentor and lead by example, with strong communication and troubleshooting skills.
• Proficiency with hand and power tools; capable of lifting 50+ lbs., working on ladders, and in varying conditions.
• Organized, self-motivated, and solution oriented.

Requirements

• High school diploma or equivalent.
• Proven experience as maintenance technician.
• Basic understanding of electrical, hydraulic, and other systems.
• Knowledge of general maintenance processes and methods.
• Working knowledge of tools, common appliances, and devices.
• Preference for candidates with desired certifications: CAMT, boiler license, EPA, CPO, electrical, plumbing, first aide, etc.
• Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems.
• Basic computer proficiency preferred.