About this position
Pay: $19.00 - $22.00 per hour
Job description:
Regency Transportation is a fast-growing northeast regional truckload carrier looking for an experienced Customer Service Representative (CSR)/Billing Clerk in our Franklin, MA office. This role is a crucial resource for customer inquiries, order entry, and invoicing.
Summary:
Responsible for acting as a liaison between customers and our operations team. Assists with entering customer orders, account questions, billing, and other queries. As part of the internal customer service team, your role is critical in delivering an outstanding customer experience.
Primary Responsibilities:
Ability to handle high call volumes in a professional manner
Assist customers, verify account information, process orders, and communicate with customers and the operations team by phone or email.
Resolve customer issues via phone and email by exercising discretion and independent judgment while delivering a world-class customer experience.
Strong computer skills, including Microsoft Office/Outlook
Skills Desired:
Excellent interpersonal communication, both written and verbal
Ability to exercise sound judgment
Deliver outstanding, friendly customer service in a timely fashion
Strong computer skills and experience tracking and recording call information, filing documents, or updating customer profiles/accounts.
Attention to detail, ability to multi-task, prioritize, and manage time effectively
Hours are 8:00am to 4:30pm Monday – Friday
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Physical Setting:
- Office
Schedule:
- 8 hourshift
- Monday to Friday
Work Location: In person
Salary Information