Centralized Sales Support Specialist

Do you enjoy being the first point of contact and setting others up for success?
Are you confident on the phone and energized by helping move opportunities forward?
Do you thrive in a role where organization, responsiveness, and follow-through matter?

If so, this role may be a great fit.

The Centralized Sales Support Specialist role is a key front-line support position within Heritage Hill Property Management. This role serves as a centralized point of contact for incoming calls and inquiries, helping schedule appointments, route prospects appropriately, and ensure a smooth first experience with our team.

While this role is not a traditional on-property sales position, it plays a critical role in supporting a sub-set of leasing and property teams within the portfolio by keeping pipelines organized, communication timely, and opportunities moving forward.

We own and operate multifamily residential communities across multiple markets and have been in business for over 20 years. As a fast-growing organization with plans to grow 300% in the next three years, we offer stability, structure, and opportunities to grow for individuals who value teamwork and doing things the right way.

What You’ll Do

• Answer inbound telephone calls and respond to inquiries in a professional, courteous manner
   
• Schedule appointments and route prospects to the appropriate teams or properties
   
• Serve as a centralized communication hub for leasing and sales-related inquiries
   
• Maintain accurate, organized records of calls, appointments, and follow-ups
   
• Support leasing and property teams by ensuring timely handoffs and clear communication
   
• Manage multiple tasks and priorities while maintaining accuracy and responsiveness

Compensation & Benefits

We offer a competitive compensation and benefits package, including:

• Competitive base pay
   
• Health, dental, and vision insurance
   
• 401(k) with company match
   
• Paid time off and holidays
   
• Learning and development incentives
   
• Career growth opportunities within a fast-growing organization

Why Join Heritage Hill?

• Fast-growing company with long-term opportunity
   
• Clear systems, processes, and expectations
   
• Commitment to employee development and continuous improvement
   
• Supportive, team-oriented culture built on strong values

What We’re Looking For

• Experience in customer service, call center, administrative, or appointment-setting roles
   
• Strong professional phone presence and communication skills
   
• High attention to detail and organization
   
• Strong time-management and prioritization skills
   
• Ability to work independently in a remote or hybrid environment
   
• Backgrounds in collections, billing, banking, or loan processing are a strong plus
   

Position Requirements

• Prior experience in phone-based customer service, property management/leasing, sales support, or administrative roles preferred
   
• Comfort handling sensitive or time-sensitive information
   
• Strong written and verbal communication skills
   
• Ability to manage multiple tasks and deadlines
   
• Must be based in, or actively relocating to, the Greater Cincinnati, OH area  

Schedule & Location

• Full-time position
   
• Hybrid role (not fully remote)
   
• Based in or relocating to Greater Cincinnati, OH
   
• Must be available to support business hours aligned with property operations