Telecommunicator

The FirstComm telecommunicator receives requests for interfacility transports from the Transfer Center. These requests are prioritized and dispatched to CCT ambulances via radio. Dispatched calls are tracked using the Flight Vector CAD. The FirstHealth MRH Stroke and STEMI phone lines are answered by the telecommunicator and directed as appropriate. Incoming ambulances contact MRH through radio communications that are answered in the FirstComm Center. Information received is inputted into Epic, and emergency department staff are notified as appropriate.

• Prioritize and dispatch requests for interfacility transports to CCT ambulances via radio.

• Track dispatched calls using Flight Vector CAD.

• Answer and direct FirstHealth MRH Stroke and STEMI phone lines.

• Handle radio communications with incoming ambulances and input information into Epic.

• Notify emergency department staff as appropriate.

• Perform other duties as assigned.

• Must demonstrate computer proficiency.

• One year of experience in a telecommunicator position preferred.

• Considered an essential employee and must be available to work in all types of weather and/or local emergencies.