Group Sales Supervisor

Niagara Falls, NY 14303

Pay Rate: $20.00-21.00/hour

All Candidates Must Have:

• Strong critical thinking skills
• Aggressive hospitality and a guest-first attitude
• A professional and hygienic demeanor
• Reliable transportation
• A warm and welcoming smile

Position Summary

The Group Sales Supervisor plays a key role in driving group business for the hotel while overseeing essential sales coordination functions. This position acts as the primary contact for group leads from inquiry through execution, ensuring a seamless transition from sales to operations. The ideal candidate is highly organized, sales-driven, and comfortable managing multiple group accounts while maintaining accurate documentation and exceptional client communication.

This role functions similarly to a Sales Manager, with a strong focus on group sales, contracting, and operational coordination.

Key Responsibilities

Group Sales & Account Management

• Respond promptly and professionally to incoming group sales leads via phone, email, and third-party channels
• Qualify group inquiries and develop appropriate proposals based on availability, pricing, and hotel strategy
• Negotiate rates and concessions within established guidelines
• Prepare, send, and follow up on group contracts to secure signed agreements
• Maintain ongoing communication with group clients to ensure expectations are met and exceeded
• Upsell hotel services and amenities when appropriate

Sales Coordination & Administration

• Prepare and manage group resumes, rooming lists, and related documentation
• Create, review, and distribute accurate Banquet Event Orders (BEOs) in coordination with Events, Catering, and Operations teams
• Ensure all group details are clearly communicated to internal departments
• Maintain accurate and up-to-date records in the sales and property management systems
• Assist with forecasting group business and tracking pace reports

Internal Collaboration & Operations

• Act as a liaison between Sales, Catering, Front Office, and other hotel departments
• Participate in weekly sales and operations meetings as needed
• Ensure smooth handoff of group business from sales to execution
• Support the Vice President with additional projects as assigned

Qualifications

• Minimum of 2 years of hotel sales, group sales, or sales coordination experience preferred
• Strong understanding of group sales processes, contracts, and BEOs
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple accounts and deadlines simultaneously
• Proficient in hotel sales and PMS systems (FOSSE preferred)
• Self-motivated with a customer-focused mindset