Crisis Intervention Specialist (First Shift 7 AM - 3 PM)

Employment Status: Full-Time
FLSA Status: Non-Exempt
Department: Crisis Program
Reports To: Crisis Program Coordinator/Manager
 

Summary

The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.

Essential Duties and Responsibilities

• Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
• Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
• Provides program and community resource information to callers and visitors.
• Facilitates crisis groups and provides ongoing support to youth in the program.
• Utilizes Non-Violent Crisis Intervention techniques when needed.
• Completes all documentation accurately and within required timeframes.
• Performs light housekeeping, cooking, and routine maintenance tasks as needed.
• Participates in team meetings and contributes to problem-solving and program improvement.
• Performs other duties as assigned.

 Essential Competencies

• Communicates effectively and compassionately with youth, families, and staff
• Remains calm and solution-focused in crisis situations
• Demonstrates initiative and can manage multiple tasks
• Adapts approach to meet individual client needs
• Collaborates well with team members
• Invests majority of time in direct client interaction

Qualifications

• High School Diploma or GED required
• Strong verbal and written communication skills
• Ability to problem-solve, de-escalate, and resolve conflicts
• Basic computer and data entry proficiency
• Ability to build rapport and show empathy toward youth
• Self-starter able to work with minimal supervision