Integration & Operations Manager

Job Title: Manager, Integration & Operations

Locations: Northern California (Hybrid with regular hospital travel)
Employment Type: Full-time

About VetnCare

VetnCare is a growing community of veterinary hospitals across Northern California, built on a simple idea: next-level care, next door. We partner with strong local practices and support them with shared infrastructure, operational support, and clinical collaboration, while preserving the heart of each hospital and the relationships that make them special.

Our growth depends on thoughtful, disciplined integration. We work side-by-side with hospital leaders to stabilize operations, improve performance, and build durable systems that support great medicine and great client experience.

Role Summary

The Manager, Integration & Operations supports the integration of new hospitals joining the VetnCare community and plays a hands-on role in helping stabilize and strengthen hospital operations during the transition period.

This is an in-the-field operator role. You will work closely with Hospital Managers, Clinical Directors, and regional operations leaders to support adoption of VetnCare systems, operating rhythms, and performance expectations, while maintaining continuity of care and team stability.

This role is ideal for someone who enjoys building structure in real-world environments and wants to grow into larger-scale integration and operations leadership over time.

Core Responsibilities

Integration Leadership

• Support operational integration for newly acquired hospitals, from pre-close readiness through post-close execution
• Execute integration plans across staffing, scheduling, systems, financial workflows, client experience, and culture
• Serve as an on-site resource for hospital leaders during periods of transition
• Identify and escalate integration risks, operational gaps, and change-management challenges early

Hospital Operations Support

• Partner with Hospital Managers and Clinical Directors to stabilize day-to-day operations during integration
• Support implementation of VetnCare operating expectations, including:
• • Staffing and scheduling practices
  • Time and attendance processes
  • Workflow and protocol adoption
  • Client experience standards and reputation management
  • Financial workflows (collections, deposits, end-of-day processes)
• Help troubleshoot operational issues and unblock teams

Cross-Functional Coordination

• Work with our People, IT, Finance, Payroll, and Clinical Leadership Teams to support onboarding, systems setup, and operational readiness
• Support consistent adoption of VetnCare tools and processes at the hospital level
• Assist with onboarding and training of hospital leaders and teammates

Communication & Follow-Through

• Maintain clear, practical communication with hospital teams and internal partners
• Track integration tasks and ensure follow-through
• Document learnings to continuously improve VetnCare’s integration playbook

Experience & Profile

Required

• 3–6 years of experience in healthcare operations, veterinary hospital operations, multi-site operations, or practice management
• Comfort working in clinical environments and fast-paced operational settings
• Strong execution skills with the ability to manage multiple priorities
• Clear communicator with strong relationship-building skills
• High ownership and follow-through

Preferred

• Experience in veterinary medicine or clinician-led environments
• Exposure to integrations, transitions, or multi-site operations
• Experience supporting change initiatives, system rollouts, or operational transformations

Personal Attributes

• Practical, hands-on operator
• Calm, adaptable, and solutions-oriented
• Comfortable navigating ambiguity
• Detail-oriented and reliable
• Collaborative partner to hospital teams

Travel

Regular travel across Northern California required. Expect meaningful time in hospitals during integrations (often 40–60% during active deals).

What We Offer

• 401(k) with 100% company match up to 4%
• Generous discounts on care for multiple pets
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Growth opportunities within a mission-driven organization
• Annual engagement surveys so your voice shapes our workplace culture and policies