About this position
Why Comagine Health?
Comagine Health is a national, mission-driven, nonprofit organization that has engaged in health care quality consulting and quality improvement services for more than 50 years.
We are leaders in assisting front-line providers and engaging health care partners to improve care delivery and patient outcomes.
Our talented remote workforce spans the country and plays a vital role in our success. We go beyond merely providing a remote work option; we support and embrace it. We offer opportunities to make a difference from anywhere in the U.S. and enjoy better work-life balance. An annual stipend gives you the freedom to enhance your workspace with options that suit your needs.
We believe in an environment that allows you to thrive both personally and professionally. That’s why we offer benefits that include:
- Medical, dental and vision insurance
- Paid time off for vacation, illness, and volunteering
- Retirement savings plan with employer contribution
- Adoption financial assistance
- Paid parental leave.
- And much more!
We are seeking a Technical Support Analyst I to join our technology team and help support internal users across the organization.
Position Overview
The Technical Support Analyst I serves as the primary point of contact for internal technology support requests. This role provides technical assistance in a Windows-based environment, troubleshooting hardware, software, and access issues while delivering responsive remote support for employees across the organization.
This position is ideal for someone who enjoys solving technical problems, supporting end users, and contributing to a collaborative IT support team.
Key Responsibilities
End User Support
Serve as the first point of contact for internal technology support requests
Troubleshoot and resolve hardware, software, and system access issues
Provide remote support for end-user devices and peripherals in a Windows-based environment
Ensure timely resolution of support requests in accordance with service standards
User Account Administration
Manage user accounts including onboarding, offboarding, and access requests
Coordinate workstation setup and remote hardware support
Partner with approved vendors for equipment repair or replacement
Maintain asset inventory and lifecycle records
Help Desk Management
Manage and track support requests within the help desk ticketing system
Document issues, solutions, and troubleshooting steps
Prioritize requests and escalate complex technical issues when necessary
Documentation & Collaboration
Maintain internal documentation and knowledge base resources
Participate in team meetings, training, and continuous improvement efforts
Collaborate with vendors and internal teams to ensure effective service delivery
Qualifications
Education
High School Diploma or GED required
Vocational or Technical Degree preferred
Experience
Minimum 3 years of experience supporting Windows-based systems
Experience troubleshooting hardware, software, and access issues
Experience working with help desk or ticketing systems preferred
Preferred Certifications
CompTIA IT Fundamentals (ITF+)
CompTIA A+ (completed or in progress)
Google IT Support Certificate
Skills and Competencies
Strong troubleshooting and technical problem-solving skills
Intermediate written and verbal communication skills
Ability to provide professional customer-focused support
Strong organizational and documentation skills
Ability to manage multiple requests in a remote environment
Foundational knowledge of systems management and IT support tools
Strong work ethic, reliability, and professionalism
Equal Opportunity Employer
Comagine Health is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace.
Physical Requirements & Work Environment
This position is primarily remote and performed in a home-based setting, requiring reliable internet access and a workspace free from significant distractions. The role involves frequent use of computers, phones, and virtual communication tools. Employees must be able to sit for extended periods, communicate effectively.
Some positions may require operating a motor vehicle for business purposes; in such cases, employees must maintain a valid driver’s license and meet the organization’s driving eligibility requirements. Occasional travel may be required for meetings, training, or other work-related events.
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Salary Information